Preview

Job Satisfaction of Banking Assitants

Satisfactory Essays
Open Document
Open Document
556 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Job Satisfaction of Banking Assitants
RESEARCH PROPOSAL

Name : Mr. Indika Thushara Asuramanna Reg. No: 50080200

Address : Thunbage, Udapotha, (Via kegalle)

Telephone : (Off) - 033-2225051/2, (Mob) - 0777-315195

E-mail : thusha@iee.org
________________________________________________________

1. Title : The attempt to analyze the influence of job characteristics & growth needs of an employee on job satisfaction of the Banking Assistants in Commercial Bank in Sri Lanka.

2. Research Problem :
When employees perceived that the presence of core job characteristics are high in their job and their growth need strengths is high, they will be highly satisfied in their job.

3. The Importance/ Significance of this research : Sri Lanka, still being a developing country has much to achieve to reach its economic prosperity. Commercial Bank of Ceylon Ltd. has been contributing immensely towards achieving the said objective being the leading Commercial Bank in Sri Lankan banking industry.

Banking Assistants who directly engaged with customers are doing most of the services the Bank is offering. Bank Management could design their job effectively to obtain maximum result once this type of study is undertaken. So that the Bank's image could be further enhanced by offering excellent service through satisfied workforce.

In addition, this research tries to evaluate the application of job characteristic model of J.R. Hackman & Oldham in Sri Lankan Context.

4. Objectives To find out the interactive influence of job characteristics & employee growth need strengths on job satisfaction. To confirm the influence of employee's growth need strengths on the relationship of the independent and dependent variables. To find out the relationship between the presence of job characteristics and job satisfaction. To find out the ways of improving Banking Assistants' job satisfaction.

5. Conceptualization

Independent

You May Also Find These Documents Helpful

  • Good Essays

    CM220 UNIT 4 ASSIGNMENT

    • 1372 Words
    • 4 Pages

    This book is a great resource for my paper because it supports that leaders grow their employees and make them happy. It lists the key traits to successful companies are employee happiness and what tactics these successful companies do to offer employee happiness. Having happy employees means they are productive, motivated, and care about their job. Employee happiness helps grow the success of these companies because it takes a team to get the work done and make a company successful.…

    • 1372 Words
    • 4 Pages
    Good Essays
  • Powerful Essays

    2. Job-satisfaction is often determined by how well outcomes meet or exceed expectations. Satisfaction in ones job means increased commitment in the fulfillment of formal requirement. There is greater willingness to invest personal energy and time in job performance.…

    • 2321 Words
    • 10 Pages
    Powerful Essays
  • Good Essays

    The purpose of the study is to examine the correlation between job performance and job satisfaction as it relates to bankers who were hired directly in to Premier sales (external) versus those who were hired with previous experience from the Consumer sales department (internal). The primary question to be answered is: Is job satisfaction a major contributing factor to employee performance? In addition to answering this question, the correlation between job satisfaction and job performance could aid investigating employee retention within Wells Fargo Sioux Falls Premier sales. It can also answer the secondary question: Does satisfied, well-performing bankers come from the internal or external candidate pool?…

    • 568 Words
    • 3 Pages
    Good Essays
  • Good Essays

    correct job placement - job satisfaction fosters an attitude in workers to want to do their job well…

    • 1047 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Job satisfaction has often been described as employees’ emotional response to the current job position. When an employee decides to remain with a company or organization that is called job satisfaction. When employees speak about job satisfaction, another factor for consideration is motivation in the workplace. For companies or organizations to be successful and sustain a competitive advantage, a partnership with employees is needed. Job satisfaction has several factors: “Relationships with direct reports, workplace environments, fulfillment or personal fulfillment in job duties.”(McNamara, 2009)…

    • 2201 Words
    • 9 Pages
    Good Essays
  • Better Essays

    Rahman, T., Rahman, T., & Khaleque, A. (1995). Job facets and job satisfaction of bank…

    • 1820 Words
    • 8 Pages
    Better Essays
  • Powerful Essays

    In the highly competitive banking business, customers now demand many custom fit products from interest paying checking accounts and free traveler’s checks to “no annual fee“ VISA cards. The local branch bank has become a financial center for a wide variety of these services. Deregulation in the banking industry has led to numerous mergers and stiff competition for the existing customer base. Bank management at one major metropolitan bank found that in the new market after deregulation they were the fourth largest bank in a larger market, rather than the largest in their previous smaller market. Increasing the productivity of banking operations has become a major issue in bank management, and tellers and lobby services have been identified as two of five major areas for productivity improvement at regional banks. This fact has highlighted the need for establishing staffing levels based on standards of customer service (Pihl and Wambay 1990). Customers demand higher levels of service and now have numerous choices in how to get service. In spite of the availability of automated service, many customers still prefer to use human teller services, but long waits for service are perceived as a…

    • 2695 Words
    • 11 Pages
    Powerful Essays
  • Powerful Essays

    Employees understand they need to grow, learn and develop new skills in order to advance. The ability to be able to choose their assignments and rise to new challenges offered by new responsibilities.…

    • 1336 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    The results of a literature review may be compiled in a report or they may serve as part of a research article, thesis, or grant proposal.…

    • 2454 Words
    • 10 Pages
    Powerful Essays
  • Powerful Essays

    Exam 3 Study Guide

    • 1769 Words
    • 8 Pages

    * Job characteristics model: an approach that focuses on the motivational attributes of jobs by emphasizing three sets of variables: core job characteristics, critical psychological states and outcomes…

    • 1769 Words
    • 8 Pages
    Powerful Essays
  • Satisfactory Essays

    Job Design

    • 353 Words
    • 2 Pages

    Hackman and Oldham’s job characteristics model can be used for job design to make sure organizations goals are achieved and employees are satisfied with their jobs. They propose that a satisfied employee has better performance, internal motivation, and lower absenteeism. In order to achieve this, an employee must believe his work is meaningful, he must be responsible for the outcomes, and must see the end result.…

    • 353 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Managing Human Resources

    • 439 Words
    • 2 Pages

    The Hackman and Oldham Job Characteristics Model establishes five core job characteristics that ultimately affect the level of employee motivation, in-role performance and job satisfaction (Stone 2010). These characteristics include skills variety, task identity, task significance, autonomy and feedback (Stone 2010, p.177).…

    • 439 Words
    • 2 Pages
    Good Essays
  • Satisfactory Essays

    Members | Communities | Business Directory | Classifieds | Reviews | Silverlight Games | Peer Appraisal | Bookmarks | Polls | Mentors | Links | MCA Projects | Lobby | Gift Shop | Chat | New Posts | My India…

    • 749 Words
    • 3 Pages
    Satisfactory Essays
  • Good Essays

    JCM model

    • 602 Words
    • 2 Pages

    Greenburg (2010) defines the job characteristics model as an approach to the job enrichment of employees. The model contained five core job dimensions that produced critical psychological states that in return lead to beneficial outcomes for individuals and their organizations. Work on the theory began around 1960 and the final draft was presented in 1980 in the book “Work Redesign” written by the designers of the model Greg R. Oldham and J. Richard Hackman. Hackman and Oldham (1975) designed two instruments to help with the implementation and proof of the theory. The first was the Job Ratings form which was designed to access the job characteristics of an organization from the viewpoints of external observers. The second was the Job Diagnostic Survey and it was used as a direct measure of the employee’s perception of the five crew characteristics, their psychological states, their Growth Needs Strength and outcomes.…

    • 602 Words
    • 2 Pages
    Good Essays
  • Powerful Essays

    Trust Bank Ltd.

    • 7181 Words
    • 29 Pages

    Accordingly, due to the affiliation with The Trust Bank Limited (The TBL) and previous exposure to employee related issues, ‘Employees’ Job Satisfaction in the TBL’ was chosen as the subject by the researcher. It is believed that this analysis including the recommendations will be of some importance both for the client and the researcher. This research paper will hopefully help in enhancing the image of TBL by improving employees' job satisfaction significantly.…

    • 7181 Words
    • 29 Pages
    Powerful Essays