Job Satisfection

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International Journal of Management and Innovation Volume 3 Issue 2 (2011)

Impact of Job Satisfaction on Employee Performance: An Empirical Study of Autonomous Medical Institutions of Pakistan Alamdar Hussain Khan, University of the Punjab, Lahore, Pakistan Ishfaq Ahmad, University of the Punjab, Lahore, Pakistan Muhammad Aleem, University of the Punjab, Lahore, Pakistan Wasim Hamed, University of the Punjab, Lahore, Pakistan Abstract In Pakistan, the Doctor’s profession is considered gorgeous and dignified because it is directly related to the lives of human beings. In Pakistani society, there is general inclination that in Government hospitals, the patients are not properly treated by the doctors. The purpose of this study is to find out factors that influence level of job satisfaction among the workforce of Autonomous Medical Institutions of Pakistan and its effects on performance. The sample of the study is comprised of 200 doctors, nurses, administrative and accounts staff working in Autonomous Medical institutions in Punjab. 250 Questionnaires were distributed out of which 200 were received back and used for analysis. SPSS is used for data analysis statistically. It is concluded from study that facets such as: Pay, Promotion, Job Safety and Security, Working Conditions, Job Autonomy, Relationship with Co-Workers, Relationship with Supervisor and Nature of Work; affect the job satisfaction and performance. Keywords: Job satisfaction; Performance; Facets; Pakistan; Doctors; Medical Introduction Human resource is most vital asset for organizational development. It is the source that makes other source use and gets best return out of them. But getting best of human resource requires enormous moves by organization and their management. If the human resource or employees are happy and contended with the moves and actions of employer they do their best for the best of organization. But if they are not in this state they might cause organization unmatchable loss. Thus managing human resource has become an art. Management always tries to use that art to satisfy their workforce. Greater the level of satisfaction of employees is higher will be returns for organization. And this has been realized by various researches, scholars, academicians, writers and leaders. In the literature of organizational behavior and organizational psychology, job satisfaction is considered the most extensively researched area (Keung-Fai, 1996, George & Jones, 2008). The different ways of satisfying the employees were found by   1

International Journal of Management and Innovation Volume 3 Issue 2 (2011)

the scholars and facilitated to the human resource managers to attract, motivate and retained the most committed workforce. Job satisfaction has direct impact on level of absenteeism, commitment, performance and productivity. Furthermore job satisfaction improves the retention level of employees and reduces the cost of hiring new employees (Murray, 1999). Alternatively, the outcome of job dissatisfaction is increase in the cost of recruitment, selection and training, discouragement of current employees and reduction in the growth of organization (Padilla-Velez, 1993). The dissatisfaction of the employees has adversely effect on the efficiency of the organization. So studying job satisfaction is one of the most important topics of organizations setup. Importance of job satisfaction can be realized by the example of doctors in Pakistan. When there was a severe strike by doctors in the province of Punjab, followed by strike in Sind, Baluchistan and Capital city/Islamabad. They were not satisfied with the pay, promotion and development policies, care given to doctors and many other factors. This led them to start strike and stay out of their jobs. This proved to be a lash on the administration and public, as due to absence of doctors 60% of the country clinics and hospitals were out of action which in result caused 500 deaths of patients (Kazmi,...
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