2.1 show how to find out an individual communication and language needs wishes and preferences Finding out the way an individual prefers to communicate can be done in two ways: direct or indirect. The talk of these individuals is very slow and intentional. They do not like loud, fast, and excessively aggressive talk. In addition, they concentrate more on the facts and figures, rather than just assumptions. If you are in conversation with an indirect communicator, you need to understand that you should have proof for backing up your suggestions, answers, and views. Individuals who are direct talk more clamorously and rapidly than indirect communicators. They take risks easily, are aggressively self-assured, and are related to 'type A' personalities. If you are in conversation with a direct communicator, just ensure that you get to the point straightaway, be confident about what you say, provide solid instances of your achievements, and be alert when you talk. The direct method is by speaking to the services users on face to face or asking questions, observing what they say and how they say
The Indirect method: is by reading through the services users record and their care plan or by speaking their relatives and also inquiring from their colleagues. . 2.2 demonstrate communication methods that meet an individual communication need wishes and preferences. Written communications, lip reading and body language method for these individual that cannot hear. And also verbal and non verbal communication to an individual who can hear or see. Verbal and touch for Braille individual who is blind but not deaf. 2.3 Show how and when to seek advice about communication
Seek advise by speaking to the line manager or professional bodies like nurse, doctors and colleagues if you do not understand what your service user saying or in looking unwell. If you cannot find or understand the records of your services users already provided to them seek advice from the team manager...
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