Unit Number: PWCS 21 Unit Reference: L/602/2905
Unit Level 2Unit Credit Value 2
1. Understanding why communication is important in adult social care settings. 2.1 Identify different reasons why people communicate. People communicate to show fear, pain, love, joy, anger. People need and want to get views, points, wishes and information across to others for all sorts of reasons. 2.2 Explain how effective communication affects all aspects of working in adult social settings I communicate using: Communication books, Handovers, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets. 2.3 Why is it important to observe an individual’s reactions when communicating with them
It is important to observe an individual’s reactions to be able to understand what the individual wants or needs, or if there is changes in what they want or need.
2. Understand how to meet the communication and language needs, wishes and preferences of an individual.
3.4 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences
It is important to find out an individuals communication and language, needs, wishes and preferences to: Enable effective communication
To understand what an individual is trying to express
To understand an individuals beliefs, culture, and values.
To stop an individual becoming stressed out, frightened or frustrated. To be able to support an individual in their daily life.
3.5 Describe a range of communication methods
Communication methods are:...