Nvq Level 3

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3.1 Explain how people from different backgrounds may use/or interpret communication methods in different ways

The people you care for have the right to communicate in the way that they prefer. For example: Someone whose first language is not your own might want to communicate through an interpreter Someone who has impaired hearing and can only speak with difficulty may prefer to sign (use sign language) An individual who uses a wheelchair may like you to sir down next to them when you are going to talk for a while. They then don't feel as though you are talking down to them. An individual who has speech impairment might prefer to have a chat in a quiet place where there are no other people and where she feels more confident to talk.

It's an important part of carework (a carework 'value') that you people choice in how they communicate. This shows that you respect their right to be different and to make their own choices.

To find out what someone prefer and needs, you may have to find out more information or get advice. You can get this in a number of ways:

Speak to the individual and find out more from them. If this is suitable Read the care plan, which should outline the individual's particular likes and needs Ask for information and advice from other workers and key people such as the family,friends or carers of the individual. Speak to a speech and language therapist

Communication is more than talking.
Body language, gestures, facial expressions, positioning and appearance are all means of communication It is important that the carer is aware of this no-verbal communication when interacting with individuals often an individual will tell you they are “fine”, however facial expression, and body positioning, might indicate that they are in pain

Juliet Kwarteng
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