Nvq Level2 Diploma in Health and Social Care

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CU1515 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings Aims
This unit is aimed at those who work in health or social care settings or with children or young people in a wide range of settings. The unit introduces the central importance of communication in such settings, and ways to overcome barriers to meet individual needs and preferences in communication. Credit Level 3 2 Assessment criteria The learner can: 1.1 1.2 1.3 Identify different reasons why people communicate Explain how effective communication affects all aspects of own work Explain why it is important to observe an individual’s reactions when communicating with them

Learning outcomes The learner will: 1 Understand why communication is important in the work setting

2

Be able to meet the communication and language needs, wishes and preferences of individuals

2.1

Find out an individual’s communication and language needs, wishes and preferences Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication

2.2

2.3

3

Be able to reduce barriers to communication

3.1 3.2 3.3 3.4

Identify barriers to communication Demonstrate how to reduce barriers to communication in different ways Demonstrate ways to check that communication has been understood Identify sources of information and support or services to enable more effective communication

4

Be able to apply principles and practices relating to confidentiality at work

4.1 4.2

Explain the term ‘confidentiality’ Demonstrate confidentiality in day to day communication, in line with agreed ways of working Describe situations where information normally considered to be confidential might need to be passed on Explain how and when to seek advice about confidentiality

4.3

4.4

Assessment Requirements
This unit must be assessed in accordance with Skills for Care and...
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