Communication

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Chapter 1: Communication in the workplace

1. In every organization, workers receive and send information daily. The flow of this information should be ____________. A)upward and downward
x B)downward only
C)upward only
D)external only

2. When we consider the communication activities of an organization from an overall point of view, the activities fall into three broad categories. A)electronic, face-to-face, and internal

B)external operational, external, and personal
x C)internal operational, external operational, and personal D)operational, face-to-face, and personal

3. Communicating with groups and people outside the organization involves communicating with _____________. A)suppliers
B)service companies
C)customers
x D)all of the above

4. In the workplace, internal personal communication ___________. A)is unacceptable
x B)can have a significant impact on the success of the operation C)should be encouraged with no restrictions
D)all of the above

5. An email message sent from the production supervisor to a customer is classified: x A)external-operational communication
B)internal-operational communication
C)personal communication
D)none of the above

6. The informal network of an organization consists of:
A)a single relationship of networks.
x B)a complex relationship of small networks.
C)a simple, straight-line relationship.
D)a relationship restricted to gossipers.

7. Which of the following is not one of the basic truths about the communication process? x A)The symbols of communication are perfect.
B)Meanings sent are not always received.
C)Meanings are in the receiver's mind....
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