Case Study: Process and Training Need Analysis of Max New York Life Insurance

Topics: Life insurance, Term life insurance, Whole life insurance Pages: 69 (10733 words) Published: February 13, 2011



A report submitted towards the partial fulfilment of the requirements of the two years full-time Post Graduate Diploma in Management.


Submitted by: Shilpi

Post Graduate Diploma in Management (IB)

Roll No.: 2K91/IB/50

2009-2011 Batch


3, Institutional Area, Jasola, New Delhi 110025


Thèse days institutes have started giving more and more stress on the management training as it is the first interface of a management student with the culture of the corporate world and it also gives the first hand experience to use the knowledge aquired by them through their faculty in the class in the corporate world.

Our Institute has also been looking in the same direction and also determined to produce quality students who are having a balanced knowledge of both theoritical aspects and the practical knowledge as well and on the same content we have to undergo a summer Project of 6 – 8 weeks in a company.

To cover this aspect which is the part of the curriculum, I went for the training at MAX NEW YORK LIFE INSURANCE. Max New York Life Insurance Company Limited is a joint venture between Max India Limited, which is a one of India's leading multi-business corporate, and New York Life International, which is a Fortune 100 company & global expert in life insurance. Max New York Life Insurance started its commercial operations in India in 2001. It is the first life insurance company in India to be awarded the IS0 9001:2000 certification

I have a keen interest to be in a répute organisation in the training and development sector as a HR person. I took the topic A STUDY ON TRAINING AND DEVELOPMENT PROCESS AND TRAINING NEED ANALYSIS IN MAX NEW YORK LIFE INSURANCE. This is the project, which is the mirror of my sweet and bitter experiences during the SIP for the partial fulfilment of my post graduate diploma in business management.

This project analysis is based on the current training method and techniques. It can help the company to improve the current process of training imparted to it employees. In this project, I have done a training need analysis which will help the company to know the areas where the employees need the training. . Followed by the survey, personal interview was also conducted to find out the solution in depth. After the completion of the survey and interview, interpretation of the collected data was done and conclusions were made followed by recommendations to improve it.

The reproduction of all details has been an attempt to represent all material, facts and happening as perceived by me.


Summer training has a vital role in management education. It gives us practical knowledge of real world situations.

I am sincerely thankful to Mr Harjot Singh Auluck, Associate partner of Max New York life insurance and Office head Mrs Reshma for providing me the opportunity to work with the company. It has been enriching experience and truly practical and educative session for me.

I have a great pleasure and privilege in expressing my deep sense of gratitude to my faculty guide Prof PRACHEE MISHRA for her supervision, constant encouragement and constructive criticism and valuable council through the study and preparation of this project report.

I would like to thank all the respondents for the kind cooperation and time that they spared for me.

Last but not the least; I would like to thank my parents and my friends for supporting me to complete the project successfully.





The importance of training and development needs of an organisation's employee cannot be argued as it addresses both present...
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