Case Study of the Birchills Luxury Hotel

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Qualification: | BTEC 1st / BTEC National| Award / Certificate / Extended Certificate / Diploma| Subject:| Business / H+SC / Public Services / Science / Sport / Art+Design / Travel+Tourism / Music| Unit number + Title| 8. Business Communication through documentation| Assignment number + Title:| 2. Be able to complete and use business documents for internal and external communication in an organisation| Assessment Criteria: | P1 P2 P3 P4 P5 M1 M2 M3 M4 D1 D2 D3 |

Purpose / Aims (learning outcomes)| LO 2| Be able to complete and use business documents for internal and external communication in an organisation| | P 2| Produce three documents of different types to support straightforward business tasks for internal communication in an organisation| | P 3| Produce three documents of different types external communication in an organisation| | M2| Compare your choice of internal and external documents| | D 2| Justify your choice of internal and internal documents explaining why each document is appropriate for its intended audience.|

Introduction (Scenario)| The Birchills Luxury Hotel in Walsall is a medium sized business which has expanded over recent years and hopes to continue to do so in the future. Its business aim is to deliver quality accommodation and a first class service to guests staying in any of their 100 rooms.Following a recent building extension the hotel now has 3 function rooms of varying size which can be used for weddings, christenings and conferences. In addition there is now a 30 foot swimming pool with Jacuzzi. Guests can choose to stay in the hotel on a bed and breakfast basis or half board as evening meals are available in the restaurant.You are employed as an administrative assistant reporting directly to the office Manager (Andy Hubble). Your main responsibilities include organising and the events diary for weddings and conferences, and ordering stock, dealing with internal and...
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