Hrm 590 Course Project Part a

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Human Resource Receptionist Job Summary:
The HR Receptionist will be responsible for Greets the public; provides general administrative support including answering phones, typing, scheduling appointments; complaint handling/tracking; employee applications. Providing assistance and directions to the organizations, on where to go to address their HR questions. Essential Job Functions:

Excellent phone etiquette with at least one year experience operating a telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. •Greet and Welcome employees and visitors to demonstrate good customer service •Maintain personnel files in alphabetical order to maintain file organization. •Excellent writing skills in order to prepare letters and related documents using Microsoft Word as well as (Excel, PowerPoint and Access) to communicate with employees and stakeholders of the organization. •Assist Public and employees with personnel questions using the company policy and procedure to ensure the correct information is given. •Sort and distribute incoming mails and faxes by departments to get to the intended recipient in a timely manner. •Coordinate Director’s calendar Using MS Outlook Calendar to keep appointments, meetings and manage the director’s daily schedule. •Previous Knowledge of administrative and pre-employment assessments is a plus. Required Knowledge, skills and abilities:

Knowledge of a multi-line phone system with at least 2-3 years of receptionist and/or administrative experience. •Previous knowledge of administration and pre-employment assessments. •Two years of proven customer service experience (i.e. friendly attitude, listening, proactive and willingness to help). •Three years or more experience using MS office software applications (MS word, Excel, PowerPoint, Access) as well as MS Outlook •Knowledge of using organizational alphabetical filing system and filing procedure •...
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