Arbys

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Jonathan Cassel
English 110.04
Professor Anderson
12/3/2012

I’m thinking Arby’s
While working at a fast food restaurant there are many activities that need to be performed in a special order or the food will not reach the customer in a timely manner. The major focus in any fast food restaurant is to provide the correct order to the customer who ordered the food in a timely manner. If a fast food company can not provide the food the customer the food that they ordered in a timely manner then that restaurant will not stay in business for long. Arby’s restaurants are made up of 5 distinct areas for service: Front counter, Drive thru, Backline, Fryer and lastly general cleanliness. This paper will explain the stations and expectations Arby’s has in place to provide the best service for the customers.

The drive thru and front counter are the two main points in the restaurant do to the fact that this is where the customers’ orders are received and processed into the computer system. The front counter and drive thru are where the money can be made by the employees, simply by asking if the customer would like to upgrade to a medium or large combo meal, or by asking if there is anything else that the customer would like the employee is making money for the company. The major expectations of the front counter and drive thru are to firstly take orders and have a pleasant attitude while completing their job. The front counter employee is also in charge of keeping the lobby area clean for the customers, this includes wiping down tables, cleaning up the drink and condiment stations, and collecting the trays from the lobby. The cleanliness of the lobby is as important to a restaurant as serving the customers, a clean lobby will encourage customers to return and improve their likeliness of enjoying the establishment.

Backline is the “crafting” area of any Arby’s restaurant. The backline makes the sandwiches, wraps and other food related items that the customer’s...
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