Reading: Amelia Rogers at Tussani Communications
The reading demonstrates the various aspects of managerial role in an organization by using Tussani Communications, a Chicago based integrated marketing communication company as a case and the people working in it as a citation to lay emphasis on the need of behavioral analysis in any organization. The case illustrates the role of manager and the different conflicts he/she may face while dealing with his/her subordinates, supervisors and clients. Ms. Amelia Rogers is the central character who has a network of relations with her colleagues i.e Mr. Dave Burns, Ms. Stewart, her boss i.e Mr. Jim Paglia and her client Mr. Guy Johnson and thus comes the interpersonal issues. The other interpersonal roles like that of a liaison are also well demonstrated in this reading. Besides this, we also come to know of a manager as a decision taker, a resource allocator and a disturbance handler. It is shown that in an organization, people not only work at individual level but also have to collaborate in groups to accomplish some common goals. When working in groups, conflicts can arise due to difference in ideals, perceptions, personalities and concerns. For example there is a personality difference among Ms. Rogers and Mr. Burns. While Ms. Rogers is a demanding manager and doesn’t patronize her team much, Mr. Burns likes to be a team member instead of a team leader and is also emotionally attached to his concepts. Due to these and many more differences, there is a conflict between the two on the Mufflers world account project and this situation again emphasizes on the importance of healthy relations among the employees of an organization. I agree with the kind of importance that the author has attributed to the interpersonal issues within an organization because I concur with the fact that people are the main assets of any organization and its performance greatly depends on the performance and level of happiness of its...
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