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3-X-3 Writing Process Is Important In Crafting Bad News

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3-X-3 Writing Process Is Important In Crafting Bad News
The sting of bad news can be reduced by giving reasons and communicating sensitively. In communicating bad news, key goals include getting the receiver to accept it, maintaining goodwill, and avoiding legal liability. The indirect pattern softens the impact of bad news by giving reasons and explanations first. The direct pattern is appropriate when the receiver might overlook the bad news, when directness is preferred, when firmness is necessary, when the bad news is not damaging, or when the goodwill of the receiver is unimportant. The 3-x-3 writing process is especially important in crafting bad-news messages because of the potential consequences of poorly written messages. Avoid abusive language in messages completely. Abusive language
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