How to Deal With an Angry Customer as a Hotel Front Desk Agent By Tamara Davidson‚ eHow Contributor ‚ last updated August 14‚ 2011 Angry hotel customers may walk into the hotel with prior stress. Angry customers are probably the worst part of a customer service job. You need to consider several factors when dealing with angry hotel customers. Simply fixing the problem won’t cut it. You must first sympathize with the customer. After the guest realizes you are on his side‚ his anger will often
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Explain how the management of human‚ physical and technological resources can improve the performance of a selected organisation In this assignment‚ I am going to show and explain how Jaguar Land Rover manages the three main types of resources. Ensuring that the human‚ physical and technological resources are carried out correctly can increase the performance of Jaguar Land Rover. Jaguar Land Rover (JLR) is a business built around two great British car brands that design‚ engineer and manufacture
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employee‚ they must have good behaviour and mustn’t do anything bad like waste time. Employees are rated on how well they do their jobs compared with a set of standards determined by the employer. What does measuring performing mean Measuring performance means when a business will measure the quality of the activities that are passing and the quality of the services provided to the customers by employees. It involves creating a simple‚ but effective‚ system for determining whether organizations
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1. Explain the purpose and use of a profit and loss account: The purpose of the profit and loss account is to: Show whether a business has made a PROFIT or LOSS over a financial year. Describe how the profit or loss arose – e.g. categorising costs between "cost of sales" and operating costs 2. Explain why it is important for a business to prepare a Profit and loss account: Business keeps various types of financial record to monitor its performance and ensure that taxes are paid. These include profit
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1.1 Explain the advantages and disadvantages of Learning in a group. This assignment is a group work (learning in a group) in which we are five in the group to plan a treat for clients of our choice in a power point presentation. The treat needs to be appropriate for all clients‚ duration between 3 – 4 hours‚ cost effective and safety. A team can be defined as a group of people working together towards a particular goal and objective for a period of time. Hollp L (1999:3). Groups are important
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Pack 1 MU 2.9: 2.2.6 Explain why and how referrals are made to different agencies Referrals are important for the child to get the best possible outcomes and by practitioners doing observations and recording evidence this is made possible for the child to be referred to the correct professional‚ for example; a child with hearing difficulties may need to be referred to a support service for deaf children or children who have impaired hearing. Panels are usually made up of different agencies and
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Explain how and why Muhammad was opposed in Makkah (30 marks) The prophet Muhammad preached in Makkah to bring people in the right path and to believe in one god. However‚ he was opposed in many ways possible by many people mainly the Quraish. There were many reasons why people opposed the prophet Muhammad in Makkah and many were due to selfish needs such as wealth and power. The prophet Muhammad was opposed in many ways such as verbal and physical abuse. The Quraish were the main people
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Explain how and why Agrippina the younger was killed Julia Agrippina or known better as Agrippina Minor or most famously Agrippina the younger was one of the most powerful and inferential women in the entire roman empire. Her power and her influence was one of her most remarketing features and it is also those features which become her demise and the main cause of her murder. Agrippina the younger who has been portrayed as the most controversial woman in all of roman history has been seen is mainly
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Statutory Interpretation Model Answers Explain‚ the rules judges may use when interpreting Acts of Parliament There are four different rules judges can use when interpreting Acts of Parliament. The literal rule is when judges have to take the natural‚ ordinary or dictionary meaning of a word or phrase and apply it to the case in hand. This rule leads to absurd and unjust results. The literal rule occurred in LNER V Berriman case. An Act made it a duty to provide a look-out man wherever a
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king? This is the first reason that explains why Alexander was a dictator.
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