Unit 16 P5

Topics: Employment, Management / Pages: 8 (1810 words) / Published: Jul 10th, 2012
What is employee performance?
Employee performance is a performance criteria standard of an employee, they must have good behaviour and mustn’t do anything bad like waste time. Employees are rated on how well they do their jobs compared with a set of standards determined by the employer.
What does measuring performing mean

Measuring performance means when a business will measure the quality of the activities that are passing and the quality of the services provided to the customers by employees. It involves creating a simple, but effective, system for determining whether organizations meet objectives. It’s also a process of collecting and reporting information regarding the performance of an individual, group or organizations. It can involve looking at process/strategies in place, as well as whether outcomes are in line with what was intended or should have been achieved.
Source: http://en.wikipedia.org/wiki/Performance_measurement
Describe each of the techniques available for measuring performing and link to Carphone Warehouse
• Performance indicators- businesses have different ways to measure employee performance, e.g. a business will measure how much customers have been served during a specific time, how many products they have made, how many sales they have made. Having measurements like this will allow managers to compare employees. Carphone Warehouse don’t really compare each of their employee but on working days every employee will sell a product or a contract to a customer, Carphone will just have a record of how much products each employee makes during their working hours, the more sales they make themselves the more better their wage will be, also when the employee makes sales their name will be recorded into the system, the positive point for this is that the managers can see you are hardworking.
• Goal theory-is the practise of setting goals for employees to achieve. The best set of goals are produced when the employer and employee work

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