ACCA Paper P5 Advanced Performance Management December 2011 Interim Assessment – Answers To gain maximum benefit‚ do not refer to these answers until you have completed the revision mock questions and submitted them for marking. PAPER P5 : ADVANCED PERFORMANCE MANAGEMENT © Kaplan Financial Limited‚ 2011 All rights reserved. No part of this examination may be reproduced or transmitted in any form or by any means‚ electronic or mechanical‚ including photocopying‚ recording‚ or by
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A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT (CRM) IN SELECTED COMMERCIAL BANKS IN TAMIL NADU INTRODUCTION This aim of a business concern is to get profits. This concern works for a business having a long-term approach towards satisfying customer needs. Customer retention is the purpose of their business. The trend in marketing towards building relationships with customers continues to grow and marketers have become increasingly interested in retaining customers over the long run. Building
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to their marketing efforts. New concepts‚ designs and products are essential for responding to the ever-changing demands of the target market/s‚ and are crucial for maintaining customer satisfaction‚ which ultimately leads to increased revenues and profits for the firm. New-product development dictates the company’s future in the market. Every person’s wants are unlimited; however‚ a person’s needs are narrowed to a limited amount. A product is something that can satisfy people’s wants and needs
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P5 describe first aid and common treatments used for four different types of sports injury Concussion is temporary unconsciousness or confusion and other symptoms caused by a blow on the head. First aid treatment and common treatments that you should seek when you have concussion is to apply a cold compress to the injury to reduce swelling‚ a bag of frozen vegetables liker peas can be used if wrapped in a towel‚ you shouldn’t place the ice compress directly on the skin because it is too cold and
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Innovation: Product innovation is the creation and subsequent introduction of a good or service that is either new‚ or improved on previous goods or services. Product innovation is defined as: the development of new products‚ changes in design of established products‚ or use of new materials or components in the manufacture of established products[1] Thus product innovation can be divided into two categories of innovation: development of new products‚ and improvement of existing products. Systemmatic
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AND POLITICS How and why is power divided in Australia? Is a good and commonly asked question by looking at the Australian Constitution‚ and federalization it is possible to understand how power is divided within Australia. Through the ideas of the three arms of government following the Montesquieu view‚ the Washminster hybrid‚ Westminster and Washington systems of government which all influence Australia’s political system to shape it to what we know it as today. One demonstrates why power is divided
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Introduction A group is a team of people‚ who are motivated to join‚ perceive each other as members and interact with each other. A group may also be defined as two or more individuals‚ interacting and interdependent‚ who have come together to achieve particular objectives. So simply congregation of people is not a group. Congregation of person must satisfy three conditions to become a group. There are: □ People must interact each other‚ □ They must psychologically
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The data the company holds of its customers will enable Topshop‚ and its processors‚ to fulfil customer’s order‚ to notify them about important functionality changes and for statistical or survey purposes to improve their website and their services to customers. They may also send customers from time to time (by email or post) information about products and services and details of promotions and special offers from Topshop. Data Protection Act 1998 gives customers the right to know what personal information
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How businesses are influence by the economic environment The business environment consists of different influences that are outside of a business from political‚ social and legal changes. These influences can change for the better or for the worst for the business economic factors. The economic environment consist of many individuals who make decisions that buy and sell goods‚ borrow and lend money‚ raises taxes and change interest rates. Consumers are who purchases the goods for their own
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Value added refers to "extra" feature(s) of an item of interest (product‚ service‚ person etc.) that go beyond the standard expectations and provide something "more" while adding little or nothing to its cost.[citation needed] Value-added features give competitive edges to companies with otherwise more expensive products. | | | | Value-added is used in several ways to indicate an enhancement to a product or an entity. By one definition‚ value-added is the difference between the cost of
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