Manage quality customer service BSBCUS501C Assessment AT1 INDEX 1. Customer service plan 2. Reflection Assessment AT1: Develop customer service plan Customer service plan 1. Our vision and mission Innovative Widget will motivate its staff to be the best they can be. We will engage in sustainable practices. Improving the quality of products and maximize return to the stockholders. Provide the highest quality of widgets for our customer and improve our post
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The film “12 Angry Men” is a 1957 drama consisting of a dozen men on jury‚ who attempt to reach a verdict involving a teenager in a murder case. A guilty verdict was initially predicted‚ but the jury members start questioning and reasoning the testimonies given in court. Was the boy being accused of stabbing his father really guilty? All the information regarding the timing of the train‚ the timing of the murder‚ and the testimonies did not add up. Through much debate‚ a complex voting process‚ and
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TWELVE ANGRY MEN A three act play written by Reginald Rose’s. Twelve angry men is a dramatic story of a difficult jury just trying to reach a verdict. Most of the jury are thinking not guilty but the few jurors are hung on guilty with a few important pieces of evidence and clues it goes back and forth through the whole book. When the majority of the jury gets the few to change their mind the truth of being not guilty or guilty never is revealed. Act One explains the layout of twelve angry men. This
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Sinners in the Hands of an Angry God The sermon ”Sinners in the Hand of an Angry God” was written by Christian theologian Jonathan Edwards‚ in 1741‚during the Puritan Revival also called Great Awakening.The doctrine was intended to plunge the fear of God into those who were being sinful. The author wants the audience to achieve grace and go to heaven. Jonathan Edwards tried to scare the audience into believing that God could do away with them at any second. He uses comparisons to portray the
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Rhetorical Analysis: “Sinners in the Hands of an Angry God” Preacher Jonathan Edwards does a great job at devoting the audience’s attention towards his speech. During the message‚ Edwards emphasizes that people will go to hell‚ but if you’re saved by the grace of God then the idea of spending eternity in the flames is dismissed. Although his choices of words were harsh‚ he managed to keep the audience entertained. Jonathan Edwards began his sermon towards the Puritan congregation by trying to
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Our eyes are the windows to our souls‚ are we all wearing a black veil like like Mr. Hooper or have we disappointed God? In the text‚ “Sinners in the Hands of an Angry God‚” by Jonathan Edwards‚ its theme seems to be extinguishing all sin and the prediction of a terrible fate for all those who have sinned against God. While as in the text‚ “The Minister’s Black Veil‚” by Nathaniel Hawthorne‚ the theme is covering up one’s sin to shield oneself from the sins of others. Edwards and Hawthorne both
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In the movie‚ 12 Angry Men‚ an 18 year old boy from a slum is charged with murder. He is put on trial for being accused of stabbing his father in the chest with a knife. Some of the first ten amendments of the Bill of Rights are shown in this movie such as the fifth and sixth amendments. According to the Fifth Amendment when there is a jury trial all 12 jurors must make a unanimous vote on whether or not the defendant is innocent or guilty. 12 Angry men shows how one man votes the 18 year old boy
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Maia Fitch 3.16.12 Mr. Oldford Block 1B 12 Angry Men Response 12 Angry Men was a very good movie to me and it had a message behind it all. The message I understood was that you should always think the options and never judge too quick. This movie was very old and can somewhat relate to what still goes on these days in the same situation. If I was one of the jurors‚ I feel as if I would’ve been like Davis and not close the case so quickly. Davis was a thinker and he didn’t want them to just
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HUMAN RESOURCES MANAGEMENT Continuous Assignment 2 Chapter 6: Performance Management and Appraisal Case Incident 1 Appraising the Secretaries at Sweetwater U Background: Rob Winchester is the newly appointed vice president at Sweetwater U and he faced problems after his university career began. Rob’s boss‚ Sweetwater’s president assigned him the first task of improving the performance appraisal system
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Assignment Format for Business Simulation Game (Individual Report) Each student is expected to prepare an independent report of his/her experience of strategically managing the company (as part of a group) for the five-year period. The suggested format and structure for this report is set out below. CONTENTS PAGE The report should be clearly structured and follow a logical format. A contents page should be included which should adequately set out the structure of the report in a systematic
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