CUSTOMER SERVICE SKILLS 09/26/2012 PRESENTED TO WENDY HORTON CUSTOMER SERVICE CLASS PREPARED BY TYNITRIA JOHNSON Customer service is a very important factor in today’s society. Customer is any relationship‚ conversation‚ or interaction an employee has with a customer. Good customer service is the key to a successful business. I learned some things out this class that are relevant to me. I can use them throughout my career. I interviewed three people‚ as following‚ for this
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Angry Young Man Chris Lynch Angry Young Man is based on two brothers‚ Robert and Alexander. Robert is the older of the two‚ age eighteen; Alexander is younger by one year. In the beginning‚ Robert explains that Alexander is not easily understood and he wishes that others and he could actually understand the man that Alex is. Robert and Alex get into a fight about how Alex wears dark shaded “pimp” glasses. Alex explains that they cover up his “soul windows” so no one can peer in. Right after the
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The Power of Words: Conveyed in 12 Angry Men In all stories‚ plays‚ or works of literature‚ theme is a major component. Theme is the message that the author communicates to the audience‚ through the story. The most jutting theme conveyed by Reginald Rose in Twelve Angry Men is the power of words‚ and he portrays this best by the effects of the word choice of each juror‚ by using character foil in the way Juror 3 and Juror 8 present their reasons for taking their vote‚ and some verbal irony that
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as orders‚ customer queries and concerns‚ delegating jobs within the team and ensuring colleagues understand their jobs‚ emails‚ phone calls and ordering. I have been with Jewel First for 2 years now. Jewel First is an online retail business which sells jewellery and accessories. The company was formed in 2009 as part of a Pandora online retailer as the company grew so did the range of brands we sell. The company now has 4 websites with a database that exceeds 300‚000 active customers; we can process
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The film twelve angry men is a quaint film which takes us into a jury chamber during the deliberation faze. Juror # 8 (Harry Fonda) is the only juror out of the twelve who believes that the case they are deciding is not open and shut. His argument was that it was not the defendants that had to prove innocence but the prosecution which had to prove guilt which he did not feel was done. The film sets immediately out to show distinct characters and sets the setting‚ a small stuffy room in an especially
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Moral Foundations 12 Angry Men and Morality A moral person does what is right for the group or society as a whole‚ not what is just right for themselves or one other person at any given point in time. In 12 Angry Men the voice of moral reason is clearly Juror Number 8‚ who from the beginning is the only “Not Guilty” vote because he believes they should at least talk about the court case of the Puerto Rican boy before they send him ultimately to his death. Juror 8 had integrity; he realized
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Customer orientation is the set of beliefs in sales that says that customer needs and satisfaction are the priority of an organization. It focuses on dynamic interactions between the organization and customers as well as competitors in the market and its internal stakeholders. It involves a continuous improvement in business processes. It is "the business seen from the point of view of its final result‚ that is‚ from the customer’s point of view." Customer orientation and sales orientation are two
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the great god of Olympus‚ was not a great husband. He had a big lack of loyalty in relation to his wife Hera. He always liked other women‚ making his wife very angry. This time this happened again‚ with a young lady named Æphona. One day‚ Zeus had to come to Athens to solve problems with the population. The people of Athens were very angry because Zeus was not attending their prays. But when Zeus got in Athens‚ the first person he saw was a young lady named Æphona. This lady was a peasant‚ from a
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1950s America saw the nation fall into a period of national tension and idealogical turmoil following the McCarthy Trials and the Cold War‚ which produced a flourish of works such as Regnald Rose’s ‘Twelve Angry Men.’ Using a jury of twelve anonymous men‚ the play scrutinizes both the strengths and flaws of the American judicial system. The case of a fictional “delinquent” who faces capitol punishment under charges of patricide acts as a vehicle to examine the moral dilemma of prejudice and judgement
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Nguyen 1 Leslie Nguyen Ms. Freschi P.6 English 3H 7 October 2014 “Sinners in the Hands of an Angry God” In the sermon‚ “Sinners in the Hands of an Angry God” written by Jonathan Edwards convinces the audience to believe in God and actively converse with him rather than being ambivalent. He infers that talking to him is the key to salvation and their good actions are meaningless without a relationship with God. Edwards is a strong believer in God‚ so he takes it upon himself to advocate change. He
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