Ans: From the knowledge of restaurants and from the help of this case we have identified the 10 decisions of operations management applied at Hard Rock Cafe: 1.
Design of goods and service:
Hard rock Café is counted as a service industry which is at present running 129 cafes, 12 hotels/casinos, live music venues and a huge capital Rockfest concert. •
Hard rock chefs are modifying the menu from classic American burgers and chicken wings to more high end products such as veal chops and lobster tails.
At Hard Rock staff is scheduled down to 15 minute interval to meet seasonal and daily demand. •
Besides that, on daily basis surveys are done to evaluate quality of food and service at café. •
Scores are rated on a 1 to 7 scale and if the score is not a 7, the food or service is failure.
Process and capacity design:
The café employs about 400 employees.
These includes kitchen staff, waiting staff, hostesses and bartenders. •
Hard rock employees are not only competent in their job but are also passionate about Rock music.
Hard Rock Café opened its first restaurant in London.
Later they moved its head quarters in Orlando, Florida.
It is operating globally with 129 cafes
Human Resource and Job:
Café hires skillful labor which is passionate about their job. •
Hard rock gives its employees a healthy and learning atmosphere but on the other hand there are strict criteria’s which are there to be met. •
At the Hard rock the quality and service must be 7/7 on rating scale.
Hard rock café is one of the largest restaurants in the world. They have devised their area and layout very wisely. •
The kitchen layout, the sitting arrangement and the whole layout of the restaurant is efficient. •
Additionally, the restaurant and bar layout are customized to guide the circulation of customers to memorabilia and merchandise. •
Hard rock modifies its...
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