The Effect of Stress on the Office Management Job Performance

THE EFFECT OF STRESS ON THE OFFICE MANAGEMENT JOB PERFORMANCE

A SEMINAR
PRESENTED BY

CHINWENDU BLESSING
07/5424

A SEMINAR WORK PRESENTED TO THE DEPARTMENT OF OFFICE TECHNOLOGY AND MANAGEMENT
IMO STATE POLYTECHNIC UMUAGWO

IN PARTIAL FULFILLMENT OF THE AWARD OF NATIONAL DIPLOMA IN OFFICE TECHNOLOGY AND MANAGEMENT

ABSTRACT
Bankers are under a great deal of stress and due to many antecedents of stress such as Overload, Role ambiguity,
Role conflict, Responsibility for people, Participation, Lack of feedback, Keeping up with rapid technological change. Being in an innovative role, Career development, Organizational structure and climate, and Recent episodic events. One of the affected outcomes of stress is on job performance. This study examines the relationship between job stress and job performance on bank employees of banking sector in Nigeria. The study tests the purpose model in relation of job stress and its impact on job performance by using (n=144) data of graduate, senior employees including managers and customers services officers of well reputed growing bank in Nigeria. The data obtained through questioners was analyzed by statistical test correlation and regression and reliabilities were also confirmed. The results are significant with negative correlation between job stress and job performances and shows that job stress signifincently reduce the performance of an individual. The results suggest that organization should facilitate supportive culture within the working atmosphere of the organization.

INTRODUCTION
Over the past few decades stress is emerging as an increasing problem in organizations. Stress is vigorous state in which a person is confronted with an opportunity, demand, or resource related to what the individual wishes and for which the outcome is perceived to be both vague and vital. (Selye, 1936) first introduced the idea of stress in to the life science. He defined stress as the force, pressure, or tension

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