Q.1. Jennifer asks that you make a list of five specific HR problems you think Carter Cleaning will have to grapple with.
In my opinion, the carter Cleaning Company will have to face the following specific HR related problems.
a) High Turnovers:
One of the HR issues that the case deals with is high employees’ turnover rate. As mentioned in the case, the nature of job does not require higher skills and therefore most of the employees are unskilled. These employees look for similar but better jobs in the market that provide them higher pay. They tend to switch their job quite frequently leading to high turnovers.
b) Low job performance due to lack of training:
Since most of the workers are unskilled and the company does not have a separate HR department for better selection of employees and training them, the performance level was satisfactory but not the best. In other words, the employees were not performing at their peak level. Further efficiency could be brought in with proper training which seems to be lacking here.
c) Increased Employees’ Dissatisfaction:
Absence of proper training and supervision to the subordinate’s work might cause the employees to lack the knowledge of what exactly they are supposed to do and how. The repetitive task with lower pay and higher workload might create discontentment within themselves which also increases their dissatisfaction and grievances.
d) Poor Management & Communication Issues :
As it is stated in the case, each department employees seem to be highly dependent on their managers. If these managers lack proper job description, then this might lead to the fact that all the subordinates will not be motivated or determined to work as required by the job. Also they might need to set up a communication standard between it various branches so as to develop effective communication system within them.
e) Higher Chances for Violation of HR Rules:
They might also have to grapple with
References: https://www.scribd.com/doc/97985540/Case-Study-Carter http://www.studymode.com/search_results.php?query=Carter+Cleaning+Company+Case+the+job+description http://www.termpaperwarehouse.com/essay-on/Carter-Cleaning-Company-Case/153020