MKT 421 Marketing
Companies today try their best to continue to keep up with the changes of services, products and technology. Companies rely on their abilities in marketing to keep consumers interested in their products and services. The success of a company may rely on the company’s marketing performance. Marketing planning starts by thinking of the targeted audience needs, strategies, and the development of the products and or service needed. Developing a marketing strategy will consist of the marketing mix. The marketing mix is “the strategic plan that defines the company’s overall mission and objectives”. (Armstrong & Kotler, 2011) Sprint will be used as an example as to how they implement the marketing mix to their company. Sprint’s overall mission and objective is “To be No. 1 in providing a simple, instant, enriching and productive customer experience”. (Sprint, 2012) The marketing mix includes the four Ps (elements) of marketing. The four Ps are product, place, pricing, and promotion. To better explain how the four Ps work in a company we will see how Sprint applies the four Ps to their company. Frist P Element: Products
Sprint is constantly trying to keep up with the technology changes to ensure customer satisfaction. “Sprint is one of the premier wireless providers for smart phones in the US”. (Sprint, 2012) Sprint cells top of the line phones and phone services for residential customers as well as business customers. Sprint is not limited to just new products or service, but to enhance products or services that are already established as well. Marketer’s decisions on products are based on the nature of what the customer’s needs are.
For Sprint to make sure they are listening to their customers and to know what their needs are they have blogs and chatting sessions on their website where everyone from customers to employees can share their comments, ideas, suggestions and opinions about improving products and services that are already established. Improvements can consist of phones to be able to handle more information or new technology added to the phones. Improvements can also be as simple as color or size. Decisions on products are also by the targeted customer (younger=texting abilities, older=tracking system for their children, oldest=being able to see the numbers on the key pad). Improvements may also be a wider range of service accessibility for fewer calls dropped. Second P Element: Place
Where can Sprint be accessible to their targeted audience? Sprint makes themselves available through their website, kiosks in malls, as well as local Sprint stores. All places provide the phones and services needed. Not only regular customers are targeted, businesses are targeted as well. Sprint offers plans for businesses which provide packages which consist of several phones on one plan. The business plans are specifically designed to make it easier to conduct daily business transactions. The store supplies physical one-on-one people for those customers who prefer the person-to-person interaction. The store also provides a hands-on scenario where customers are free to look at the phones and see what they look, sound and feel like. The store provides a comfortable opportunity for the customers to make a personal educated choice. On the other hand, Sprint also provides their website. Sprint’s website provides a wider range of phone choices (new and used), wide range of services (phone service, wireless service, etc.) and for customers that need to ask question, Sprint provides online help (chat session, contact numbers, website links). The kiosk is just a convenience catcher. It is in a mall in hopes that a passing by customer will catch a glimpse of the products and be curious enough to stop, ask questions and possibly purchase a product on their way to another store. The store, website and kiosk are designed to give the customers all the tools...
References: Armstrong, G. & Kotler, P. (2011). Marketing: An Introduction. (10th ed.). Upper Saddle
River, NJ: Prentice Hall
Kerin, R. A., Hartley, S. W. & Rudelius, W. (2011). Marketing (10th ed.). New York, NY:
Sprint.com (2012) About Sprint. Retrieved on December 20, 2012
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