Hr 592 Wk 3 Needs Assessment
NEEDS ASSESSMENT
HR 592: Training and Development
Week 3 Assignment
Needs Assessment
Sprint Nextel is a global cellular phone company that offers a comprehensive range of wireless and landline communications service’s though mobility to consumers, businesses and government users. Sprint Nextel served more than 56 million customers at the end of the first quarter of 2012 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone (Sprint,2011).
Sprint continues to offer and utilize a range of training programs meant to build new skills, enhance existing ones, and to develop a company of individuals working together toward a common goal. For two consecutive years, Training Magazine has ranked Sprint number three in its annual ranking of top 100 employee developers (Sprint, 2011). In addition, the Educational Assistance Program allows Sprint employees to advance their careers by helping fund continuing course work toward secondary education, bachelor, or graduate degrees.
Organizational Analysis
Sprint’s mission statement reads: "Sprint 's vision to be a world class company, the standard by which others are measured, includes a commitment to developing a world class supplier base that is reflective of the communities we serve (Sprint, 2011)." That said, their focus is to align themselves with the corporate mantra and develop the best possible product possible.
Determining an understanding of Sprint’s strategy/mission was required and a general questionnaire
HR 592: Training and Development
Week 3 Assignment
Needs Assessment
Sprint Nextel is a global cellular phone company that offers a comprehensive range of wireless and landline communications service’s though mobility to consumers, businesses and government users. Sprint Nextel served more than 56 million customers at the end of the first quarter of 2012 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; offering industry-leading mobile data services, leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone (Sprint,2011).
Sprint continues to offer and utilize a range of training programs meant to build new skills, enhance existing ones, and to develop a company of individuals working together toward a common goal. For two consecutive years, Training Magazine has ranked Sprint number three in its annual ranking of top 100 employee developers (Sprint, 2011). In addition, the Educational Assistance Program allows Sprint employees to advance their careers by helping fund continuing course work toward secondary education, bachelor, or graduate degrees.
Organizational Analysis
Sprint’s mission statement reads: "Sprint 's vision to be a world class company, the standard by which others are measured, includes a commitment to developing a world class supplier base that is reflective of the communities we serve (Sprint, 2011)." That said, their focus is to align themselves with the corporate mantra and develop the best possible product possible.
Determining an understanding of Sprint’s strategy/mission was required and a general questionnaire
References: American Customer Satisfaction Index, March 2012 Iwanicki, Martin. September 29, 2009. http://team2-sprint.blogspot.com/2009/09/business-strategy.html Noe, Raymond. Employee Training and Development. 5th ed. New York, NY: McGraw-Hill, 2010. Sprint PCS, 2011. http://www.sprint.com/companyinfo/diversity/ Training magazine February, 2012