Individual Assignment – Case Study

THE UNIVERSTIY OF HONG KONG

FACULTY OF EDUCATION

B Sc (IM) Assignment Cover Sheet

Programme: B Sc (IM)

Year of Study: 2nd / 3rd *

|Course Code: |BSIM0006 |Student Name: | |
|Course Title: |Knowledge Management |Student No: | |
|Course |Dr. Sam Chu & Dr. |Student’s | |
|Teacher: |Maggie Minhong Wang |email: | |
|Due Date: |26 May, 2007 | | |

*please delete as appropriate

Assignment Topic:

Individual Assignment – Case Study

Student Declaration:

This assignment is entirely my own work except where I have duly acknowledged other sources in the text and listed those sources at the end of the assignment; I have not previously submitted this work to this University or any other institution for a degree, diploma or other qualification; I understand that I may be orally examined on my submission.

Signed: Date:

Remarks : If you wish to receive a formal acknowledgment of assignment, please complete the following slip.

Acknowledgment

Course code :

Course title :

Topic of Assignment :

HKU No.:

Received on: ___________________________________ Chop:_____________________________ Table of Content

|1. |Introduction |p. 1 |
|2. |Case Analysis

References: Collison, C. (2004). Learning to fly: practical knowledge management from some of the world 's leading learning organizations. Chichester: Capstone. Cross, R., & Baird, L. (2000). Technology Is Not Enough: Improving Performance by Building Organizational Memory. Sloan Management Review, 41(3), p.69. Retrieved May, 21 2007, from Emerald. Dalkir, K. (2005). Knowledge management in theory and practice. Amsterdam ; Boston: Elsevier. Davenport, T. H., & Prusak, L. (1998). Working knowledge: how organizations manage what they know. Boston, Mass: Harvard Business School. Del-Rey-Chamorro, F. M., Rajkumar, R., Wegen, B. V., & Steele, A. (2003). A framework to create key performance indicators in knowledge management solutions. Journal of Knowledge Management, 7 (2). Retrieved May 22, 2007, from Emerald. Hung, Y. C., Huang, S. M., Lin, Q. P., & Tsai, M. Y. (2005). Critical factors in adopting a knowledge management system for the pharmaceutical industry. Industrial Management & Data Systems, 105 (2), 164-183. Retrieved May, 21 2007, from Emerald. Marwick, A. D. (2001). Knowledge management technology. IBM System Journal, 40 (4), 814-830. Retrieved May, 20 2007, from IBM website: http://researchweb.watson.ibm.com/journal/sj/2404/marwick.html Neely, A., Gregory, M., Platts, K. (1995). Performance measurement system design: A literature review and research agenda. International Journal of Operations & Production Management, 15(4). Retrieved May, 21 2007, from Emerald. Wenger, E., McDermott, R., Synder, W.M. (2002), Cultivating Communities of Practice: A Guide to Managing Knowledge, Harvard Business School Press, Cambridge, MA, . Case study 10 26 May 2007