Accenture Kx
Case Study Summary
Accenture is the largest global management consulting, technology services and outsourcing company in the world. While Accenture’s consultants are largely responsible for its success, arguments could be made that the company’s greatest asset is its knowledge database known as the Knowledge Exchange (KX).
Since the beginning, Accenture’s philosophy was to capture and document the key learnings from previous client work. In the early days this was accomplished through phone, fax and internal knowledge share meetings. Over time, as the company and amount of KX information grew, so did the complexity of archiving and utilizing the information. One manager said “there is so much out there that you don’t even know where to start.” Accenture quickly realized that there had to be a more efficient way for its employees to tap into each other’s expertise. Accenture knew, the more efficiently and effectively its employees could mine the information, the faster they could respond and deliver services/solutions for their clients.
Purpose
This paper will analyze Accenture’s current KX system and draw out takeaways that can be used by other companies interested in implementing their own knowledge management systems.
Corporate Profile and SWOT
Name
Business Global management consulting, technology services and outsourcing company. NYSE: CAN.
Corporate Facts Revenue: $21.55 billion (USD) for fiscal 2010.
Employees: ~ 215,000 (including approximately 4,800 senior executives).
Global reach: Offices and operations in more than 200 cities in 53 countries
Geographical Regions: Americas
Asia Pacific,Europe / Middle East / Africa (EMEA)
Strategic Orientation Transnational Orientation. Though Accenture has a worldwide footprint, the services it provides (depending on the client) must be balanced between the needs of being locally relevant and gaining global efficiencies by linking and coordinating information from other locations. This drive
Accenture is the largest global management consulting, technology services and outsourcing company in the world. While Accenture’s consultants are largely responsible for its success, arguments could be made that the company’s greatest asset is its knowledge database known as the Knowledge Exchange (KX).
Since the beginning, Accenture’s philosophy was to capture and document the key learnings from previous client work. In the early days this was accomplished through phone, fax and internal knowledge share meetings. Over time, as the company and amount of KX information grew, so did the complexity of archiving and utilizing the information. One manager said “there is so much out there that you don’t even know where to start.” Accenture quickly realized that there had to be a more efficient way for its employees to tap into each other’s expertise. Accenture knew, the more efficiently and effectively its employees could mine the information, the faster they could respond and deliver services/solutions for their clients.
Purpose
This paper will analyze Accenture’s current KX system and draw out takeaways that can be used by other companies interested in implementing their own knowledge management systems.
Corporate Profile and SWOT
Name
Business Global management consulting, technology services and outsourcing company. NYSE: CAN.
Corporate Facts Revenue: $21.55 billion (USD) for fiscal 2010.
Employees: ~ 215,000 (including approximately 4,800 senior executives).
Global reach: Offices and operations in more than 200 cities in 53 countries
Geographical Regions: Americas
Asia Pacific,Europe / Middle East / Africa (EMEA)
Strategic Orientation Transnational Orientation. Though Accenture has a worldwide footprint, the services it provides (depending on the client) must be balanced between the needs of being locally relevant and gaining global efficiencies by linking and coordinating information from other locations. This drive