Knowledge Management, Social Networks and Innovation

BRUNEL BUSINESS SCHOOL
COVERSHEET FOR ONLINE COURSEWORK SUBMISSIONS

Module Code

MG5594
Module Title

Knowledge Management, Social Networks and Innovation
Module leader

Ray Hackney

Student ID number
Student name

1233576

I understand that the School does not tolerate plagiarism. Plagiarism is the knowing or reckless presentation of another person’s thoughts, writings, inventions, as one’s own. It includes the incorporation of another person’s work from published or unpublished sources, without indicating that the material is derived from those sources. It includes the use of material obtained from the internet. (Senate Regulations 6.46)

I confirm that I adhere to the School’s Policy on plagiarism.

Continue writing your coursework on the next page. Alternatively, if you have already written your coursework in another document, copy and paste the content of your coursework from your document within this file.
Content

Introduction 3
Literature review 3
Knowledge management 4 The development of social network and social media 5
The process of innovation and knowledge transmission in the organization 7
Case of American Express 9
Analysis and Discussion 11
Conclusion 13
References 14

Introduction
We know that the innovation is the power to push the development of our society, and organizations are the pioneer of innovation, at the same time people find that knowledge management (KM) is the most important way to support innovation, so The KM has become a important field of increasing practical interest to managers, professionals, and also to organizational consultants. But what is knowledge management? How could it support the innovation? The development of social media offers a great channel for companies to enhance their knowledge management, at the same time also create a better innovation

References: Alavi, M. and Leidner, D.E., (2001). Review: Knowledge Management and Knowledge Management Systems: Conceptual Foundations and Research Issues. MIS Quarterly, 25(1), pp. 107-136. Boase, j. John, B, Barrry. and Lee, Rainie. (2006) ”The strength of Internet ties”, Washington, D.C: Pew Internet and American Life Project. Bradley, A. J. and McDonald, M. P. (2011). The Social organization: How to use social media to tap the collective genius of your customers and employers, Harvard Business Review Press. Bollinger, A.S. and Smith, R.D. (2001), ‘‘Managing organizational knowledge as a strategic asset’’, Journal of Knowledge Management, 5 (1), pp. 8-18. Computer Networks (2011), “IBM Accelerates Social Business Initiative with New Software”, Marketing Weekly News, pp. 578. Conner, K. R., and C. K. Prahalad. (1996). “A resource-based theory of the firm: Knowledge versus opportunism.” Organization Science: 477–501. DeCarolis, D.M. and Deeds, D. (1999), ‘‘the impact of stocks and flows of organizational knowledge on firm performance: an empirical investigation of the biotechnology industry’’, Strategic Management Journal, 20, pp. 53-68. DEGEN, R.J. (2010). Social Network Driven Innovation. The ISM Journal of International Business, 1(1), pp. 3-28 Degen, R Danah M. B. and Nicole. B. E. (2008) “Social Network Sites: Definition, History, and Scholarship”, Journal of Computer-Mediated Communication, 13, PP.210–230. Guy, M. (2012) Unravelling the social network: theory and research, Learning, Media and Technology, 37(1), pp4–19. Garner, R. (1999). Knowledge management! Computerworld, 33(32), pp. 50-51. Holsapple, C. W., and Joshi, K. (2004). A formal knowledge management ontology: Conduct, activities, resources, and influences, Journal of the American Society for Information Science and Technology, 55(7), 593-612. Hunt, T. (2009). The whuffie factor: Using the power of social networks to build your business. New York: Crown Business. Jennex, M.E. (2005). “What is Knowledge Management?” International Journal of Knowledge Management, 1(4), pp. i-iv. Jue, A. L., J. A. Marr, and M. E. Kassotakis. (2009). “Social media at work: How networking tools propel organizational performance”. 1st ed. San Francisco, CA: Jossey-Bass. Jeff, H and Robert, M. (2013)  Knowledge and Knowledge Management in the Social Media Age, Journal of Organizational Computing and Electronic Commerce. 23(1-2). pp.163-196. Jansen, J., Van Den Bosch, F. and Volberda, H. (2006), ‘‘Exploratory innovation, exploitative innovation and performance: effects of organizational antecedents and environmental moderators’’,Management Science, 52 (11), pp. 1661-74. Kogut, B. and Zander, U. (1992), ‘‘Knowledge of the firm, combinative capabilities and replication of technology’’, Organization Science, 3(3), pp. 383-97. Kumar, R., Novak, J., and Tomkins, A. (2006). Structure and evolution of online social networks. Proceedings of 12th International Conference on Knowledge Discovery in Data Mining pp.611–617. New York: ACM Press. Lee, H. and Choi, B. (2003), ‘‘Knowledge management enablers, processes, and organizational performance’’,Journal of Management Information Systems, 20(1), pp. 179-228. Mehta, N. (2008), ‘‘Successful knowledge management implementation in global software companies’’, Journal of Knowledge Management, 12(3), pp. 42-56. McKinsey Quarterly (2009), “How companies are benefiting from Web 2.0: McKinsey Global Survey Results”. Miller, B., Bierly, P. and Daly, P. (2007), ‘‘The knowledge strategy orientation scale: individual perceptions of firm-level phenomena’’,Journal of Managerial Issues, 19 (3), pp. 414-35. Nolan, S. (2012), “Knowledge management”. Strategic HR Review, 11(6), pp. 307-308. Nonaka, I. (1994), “A dynamic theory of organizational knowledge creation”, Organization Science, 5(1), pp. 14. Nielsen News, "Social Networks/Blogs Now Account for One in Every Four and a Half Minutes Online." June 15, 2010. O. Wasow, personal communication, August 16, 2007 Pan, S.L Spender, J-C. and Grant, R.M. (1996), ‘‘Knowledge and the firm: overview’’, Strategic Management Journal, 17, pp. 5-9. Stein, E. W. and V. Zwass, (1995). Actualizing Organizational Memory with Information Systems, Information Systems Research, (6)2, pp. 85-117. Tiberio, F., Carmen, R. and Sálvora, F. (2013) Analysis of the use of Twitter as a learning strategy in master’s studies. Open Learning: The Journal of Open, Distance and e-Learning 28(3), pp. 201-215. Zack, M., McKeen, J. and Singh, S. (2009), ‘‘Knowledge management and organizational performance: an exploratory survey’’, Journal of Knowledge Management, 13(6), pp. 392-409. Zack, M. (1999a), ‘‘Developing a knowledge strategy’’,California Management Review, 41, pp. 125-45 Zack, M Zollo, M. and Winter, S.G. (2002). ‘‘Deliberate learning and the evolution of dynamic capabilities’’, Organization Science, 13(3), pp. 339-51.