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Explain How To Overcome Communication Barriers

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Explain How To Overcome Communication Barriers
When overcoming communication barriers sign language, pictures, facial expressions and body language can help to overcome them. Getting to know the residents, their preference, likes and dislikes will enable myself and staff to know what is best way to communicate with residents.
Communication with residents can involve complex and delicate issues and require sensitive handling. It can also involve having to give information or set boundaries that they do not like and will challenge both verbally and physically. In these cases, it is important to be calm, explain why, and not to show any anger towards them.
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