1.1 identify the different reasons people communicate
People communicate in different ways to help social interaction. Communication is not just though words it can also be though touch, facial expressions and body movement as well as written electronic messages.
1.2 Explain how communication affects relationships in an adult social care setting
Relationships are important within a social care setting as residents need to feel that are in an environment where they are able to communicate confidence to any member of staff. Communications between all staff are equally important due to changes to the needs of certain residents in relations to their care and support they need to receive.
Communication is also used in informing doctors, social workers and other medical profession’s about changes with residents for example if:
Mr smith medication had been changed and he was reacting to it, we could ring the doctors for help and advice for the best solution to help Mr Smith.
2. Understand how to meet communication and language needs, wishes and preferences of an individual
2.1 Compare ways to establish the communication and language needs, wishes and preference of an individual
There are different ways to establish communication with an individual by using verbal or non-verbal communication for example non-verbal communication such as sign language as people who are hard of hearing may be reassured by the use of sign. Interpreters can be used to help language barriers by ensuring all care and wishes are being protected such as religious rules and preferences. Together with this your body language is equally important as the way we present ourselves to people can set the tone of the conversation we are about to have.
Verbal communication can also be used to ensure all needs, wishes and preferences are all met in the same way but we can find these by