Verbal and Non-Verbal Communication in Health Care Settings

Good Essays
Health and Social Care Essay

‘The uses of verbal and non-verbal communication in care settings’

Communication skills are defined as; verbal and non-verbal words, phrases, voice tones, facial expressions, gestures and body language that you use to interact with another person. Effective communication is essential in all care settings as part of building and maintaining good patient-colleague relationships. These skills help both patient and colleague to learn about each other and understand each other, so that they can therefore meet each other’s needs.
Care workers use different forms of communication when working with their patients. These two forms of communication are Verbal and Non-Verbal Communication.
Verbal communication is the ability to use words to present ideas, thoughts and feelings to another person in a variety of environments and to any given audience. Effective listening however, is much harder than speaking and requires a lot more skill than just waiting for the other person to finish talking, so you may begin.
Examples of verbal communication within care settings may include the following: * Providing support to others * Dealing with problems and complaints * Contributing to team meetings * Responding to and answering questions * Discussing and talking about the best treatment for patients

Non-verbal communication is a way of communicating ideas and opinions without talking. This may be through body language, facial expressions, and tones of voice, hand gestures, signs/symbols and other visual aids. It is very important that care workers are able to recognize even the slightest change in body language, especially if the patient is speech impaired and can not verbally communicate when they are in pain or upset. Care workers must also be aware of the messages and signals that they give off by their own body language when working with others.
Written communication; an example of verbal communication, is essential

You May Also Find These Documents Helpful

  • Good Essays

    Verbal and Nonverbal Communication HCA/230 March 11, 2011 Verbal and Nonverbal Communication There are many principles to each form of communication, both verbal and nonverbal. It is somewhat dependant on the circumstances in which you are speaking. All principles are important, some more than others. I will concentrate on three that I consider important. One of the three principles that I consider to be paramount is Be Authentic, do not try to be or act like someone you are not.…

    • 555 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Your close friend Georgia has been in trouble recently and her grades have been dropping. Georgia is arguing with her family and feels like no-one cares. Your friend has begun skip lessons and has stormed out of maths because she couldn’t do the work. Staff, family and friends are beginning to worry that’s things are getting worse. Your friend has been in a fight at school and is having boyfriend troubles. As a worried friend you are going to meet up with Georgia and will approach her with the aim…

    • 776 Words
    • 4 Pages
    Good Essays
  • Good Essays

    Non-Verbal Communication

    • 734 Words
    • 3 Pages

    Your body and face are communication tools that others use to interpret how you feel and what you are thinking. Body language is also known as non-verbal communication and comes in many forms. Knowing how to read another person's body language can help you maintain better relationships and be sensitive to how others are feeling without even having to ask. Body language is a non-verbal way of communication. Body posture and physical contact convey a lot of information. Body posture matters a lot…

    • 734 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Intercultural Communication Verbal and Non-verbal Communication Communication necessitates the use of messaging to generate meanings within and across various contexts, cultures and channels. Communication is a two way process involving the exchange of information. A communicator encodes by putting thoughts into words and gestures, and transmits messages to a receiver who decodes the messages by applying meaning to them. In today’s technological age we have to send, receive and process many…

    • 1140 Words
    • 4 Pages
    Powerful Essays
  • Better Essays

    Non-Verbal Communication

    • 1125 Words
    • 5 Pages

    face-to-face communication, only 7% of meaning comes from the verbal content of the message —38% comes from tone of voice and 55% comes from body language.” Obviously, non-verbal communication refers to the process of the communication by means of receiving and sending the messages which are wordless. As an important tool of communication, non-verbal communication plays an important part in job interviews, medical care and social interactions. The process of a job interview is full of communication, including…

    • 1125 Words
    • 5 Pages
    Better Essays
  • Powerful Essays

    Non – Verbal Communication

    • 2302 Words
    • 10 Pages

    A. Non-Verbal Communication This paper reviews key issues in cross-cultural communication; verbal communication and non-verbal communication. Verbal communication is defined as spoken communication, including the use of words and intonation to convey meaning. On the other hand, non-verbal communication is “silent” communication, including the use of gestures, postures, position, eye contact, facial expressions, and conversational distance. The issue of non-verbal communication is related to…

    • 2302 Words
    • 10 Pages
    Powerful Essays
  • Better Essays

    Non Verbal Communication

    • 1261 Words
    • 6 Pages

    Non-Verbal Communication: What we can learn from Non-Verbal Communication Ever since the dawn of time mankind has always been in engaged in various forms of communication. There are two different kinds of communication, verbal and non verbal. In the era of caveman just using nonverbal communication could get you by, but in the complex society of today both are needed to fully understand one another. This essay will focus mostly on how to read and understand non verbal communication…

    • 1261 Words
    • 6 Pages
    Better Essays
  • Good Essays

    Non Verbal Communication

    • 814 Words
    • 4 Pages

    In this essay I am going to write about Non-Verbal Communication or NVC, which I have learned in my class and combine it into my observation that I have observed in three different situations. I did my observation in café, cinema, and school. I also use all of the seven non-verbal communication characteristics into my observation, those are; body movement, physical appearance, touching, vocal qualities, proxemics, artifacts, and environment. My first observation was in Starbucks cafe, I took my…

    • 814 Words
    • 4 Pages
    Good Essays
  • Satisfactory Essays

    Communication Studies Verbal vs. Non-verbal communication When using verbal communication, choosing exactly the right words increase the chances of your listener understanding the message you want to send. A cause of misunderstanding during verbal communication is that new words are created and meanings of established words change with the generations. Interference can also contribute to miscommunication e.g. foreign noises or unstable working conditions. Non-verbal communication…

    • 404 Words
    • 2 Pages
    Satisfactory Essays
  • Better Essays

    Non-Verbal Communication

    • 1372 Words
    • 6 Pages

    Verbal communication represents just a small percentage of winning the sale and dealing with clients in business. The rest is to have adequate non-verbal skills and to know how and when to use them properly. More than voice or even words, non-verbal communication actually takes people in to what is on other people’s minds. Sometimes although our voice and words are under control, our body language, including the tiniest facial expressions, movements and gestures can give our true thoughts and feelings…

    • 1372 Words
    • 6 Pages
    Better Essays