Preview

Communication And Relationships

Good Essays
Open Document
Open Document
4324 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Communication And Relationships
1.1

People communicate with one another for various reasons. To clarify and seek information, form relationships with one another and/or to gain an understanding of something. Each person is different and you will find that depending on the person’s ability to communicate depends on how they communicate. People also communicate in various ways such as verbal, non-verbal (sign language, body language, facial expressions) electronically or written.

Communication is an important part of everyday life, when communicating in the work place different professional boundaries and legislation (Data Protection act 1998) needs to be followed and met. All of which can affect relationships positively and negatively. Effective communication is extremely important to acquire information you need in relation to the service users in your care also to socialise and share experiences with each other, to give and receive information and instruction whichever way they feel comfortable.

Research conducted over a period of time revels people pay far more attention to facial expressions and the tone of your voice rather than the actual words spoken.

The research has shown that only 7% of words contributed to whether or not someone was liked, 38% was the tone of voice and 55% was the facial expression. Service users will often be aware of a contradiction between the carer’s facial expression and words spoken. The service user is almost certainly going to believe the carers facial expression than their words.

Communication is a great way to learn about different people especially in the care setting. By using effective communication skills you will be able to build a good relationship with the service users, their family, colleagues and outside agencies over time trust will be built and a good working relationship will be established.

1.2

Communication is crucial in the work setting how you communicate can affect your relationship with colleges, service users, their families

You May Also Find These Documents Helpful

  • Good Essays

    People communicate to show their needs, to share opinions they have. Effective communication can build strong relationships and create good social rapports. We communicate by asking questions, sharing ideas, showing emotions, physically and verbally. On a daily basis communication is very important. Especially if your job involves a lot of team work. As a care assistant learning to communicate effectively with individuals is very important. We communicate to give and receive information. Communication is an essential tool a carer can use to meet clients’ needs. It is a basic requirement of my job role to communicate with individuals and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All carers attend hand over at the beginning of each shift and also complete communication books after attending to an individual, thereby keeping other staff informed and aware of current situations within the work place.…

    • 1005 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    Confidence of a person can affect communication and this may result in them communicating by using facial…

    • 343 Words
    • 2 Pages
    Satisfactory Essays
  • Satisfactory Essays

    Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of paramount importance. I have a role of great responsibility dealing with clients and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within an organisation together.…

    • 1043 Words
    • 5 Pages
    Satisfactory Essays
  • Good Essays

    Unit 4222 - 301

    • 1067 Words
    • 5 Pages

    Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they can create conflict. It is important that I show respect to those I work with. Individuals will expect my attention to be with them when carrying out my duties. If an individual asks me a question it is important to answer it otherwise they may feel they are not being taken seriously. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way. By communicating in this manner others will have trust and confidence in me and my abilities. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need.…

    • 1067 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Effective communication will provide good relationships with people using the service and their carers. It is important that this occurs so service users are kept informed about their care so they can express their needs, views and opinions and therefore feel comfortable within the environment they are in.…

    • 1387 Words
    • 6 Pages
    Good Essays
  • Powerful Essays

    Communication is a big factor when it comes to finding out key information about the service user. Having good communication skills helps build relationships with both service user and their families. We need to have good communication amongst our work colleagues who are involved in their personal care to be able to give the best care possible and to meet all their individual needs and requirements.By having good communication we can learn how the service user is feeling, what they are thinking and learn about their personal preferences. We can communicate in many different ways, not just by talking but by body language, facial expressions, eye contact, touch and writing.…

    • 1859 Words
    • 6 Pages
    Powerful Essays
  • Good Essays

    The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.…

    • 1376 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Nonverbal Communication

    • 2338 Words
    • 10 Pages

    | 1.2 Explain how communication affects relationships in an adult social care settings To communication well is the ability of key skill that enables us to work effectively with others which includes service users, relatives and visitors. The communication technique is as much about listening and receiving messages as it is about talking and giving messages. As a part of carer we need to be skilled in both aspects. Service users and their relatives need to be able to trust us and have confidence in our ability to support and care of them. As a care worker will use communication effectively as part of our work role if we, * Get the other person’s attention before we are going to start communicate with them. * Communicate directly and clearly, using positive body language and good eye contact so that we can get our message transversely. * Give them enough time to understand what we are going to talk about. * Get used to the way we communicate to a service user’s needs so that they are able to understand us. * Listen carefully when service users communicate with us and respond quickly in appropriate way. * Use empathy to try and understand the other person’s needs, point of view or how they might affected by what we are saying to them. * Use our own non-verbal…

    • 2338 Words
    • 10 Pages
    Good Essays
  • Good Essays

    NVQ 3 UNIT 4222 301

    • 5047 Words
    • 15 Pages

    Communication is also a great way that you can learn about different people especially in the care setting. You will find that using your communication skills you will be able to build a good relationship with the service users and the other staff in the organisation you work for and over time the service users and staff will begin to trust you as well.…

    • 5047 Words
    • 15 Pages
    Good Essays
  • Satisfactory Essays

    Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all work to achieve the same outcomes and targets.…

    • 375 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Communication can build, sustain and effect relationships in an adult social care setting. Communication can develop relationships and build confidence with adults in social care settings. It can be used to give advice, help, information and instructions to help individuals, staff and family members. Communication is used to benefit relationships and maintain safety and consistency.…

    • 2220 Words
    • 9 Pages
    Good Essays
  • Good Essays

    2.1 People communicate to let other people know their needs and wishes. They also need to tell others if they are in pain and how they are feeling, and to put their anxieties at ease.…

    • 1035 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Being able to communicate effectively builds trust, respect, enhances learning and accomplishes goals. Within my job role the level of communication I have to uphold has to be one of massive importance. I have a role of great responsibility dealing with service users and their families or advocates, internal staff and external agencies. Therefore, my communication has to be clear and concise whilst I am conveying instruction and information. I consider communication to be successful when the desired objective is attained. All communication has a purpose, whether to inform, to convince or to serve some other purpose; communication is what ties all departments within our care home together.…

    • 723 Words
    • 3 Pages
    Good Essays
  • Satisfactory Essays

    It is important to observe individual’s reactions when communicating with them because you can identify if they agree or not with you or if they fully understand what the information is actually being verbally passed onto them at that time.…

    • 252 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Tech Cert 201 Nvq 2

    • 1594 Words
    • 7 Pages

    Effective communication skills are essential in this line of work, It is our responsibility to ensure that our communication skills meet the needs of the service users we care for. It is very important we are able to build the best communication relationships we can. Communicating and building relationships with our service users will help us understand them and understand their needs. If you gain good relationships with the service users you care for you are much more likely to gain their trust and be able to deliver the care you give in a far better way. It is important i have an understanding of service users needs and preferences as everyone has different ways of communicating. By communicating well with the service users we will be able to work together and maximise their quality of life.…

    • 1594 Words
    • 7 Pages
    Good Essays