QCF Level 2 Health and Social Care Diploma Group A Mandatory Units Knowledge Workbook Candidate . Signature Date completed 16-08-2013.. Assessor . Signature . Date signed off Internal Verifier Signature Date Verified . SHC 021 Introduction to communication in health, social care or childrens and young peoples settings Understand why communication is important in the work setting (1.1, 1.2, 1.3) Identify the different reasons people communicate. A
People communicate to express emotions that could be Fear, anger, pain, joy and love. They also communicate to find out what the other person wants or needs To receive and give information and instructions To exchange different ideas and share experience To tell you how they feel To reassure some one To understand and be understood To socialise Explain how effective communication affects all aspects of own work A
when you dont have a effective communication within your work, Things could go wrong, there will be misunderstandings and the outcome of that could end up catastrophic, for example when a client is in pain and she wont tell you, this could lead to serious problems, therefore effective communications is very important in the work environment. Explain why it is important to observe an individuals reactions when communicating with them A By observing (the body languish) you can tell if the individual is happy, upset, understands what you are saying. This way you identify any problems and deal with that. SHC022 Introduction to personal development in health, social care or childrens and young peoples settings Understand what is required for competence in own work role (1.2,1.3) Identify standards that influence the way the role is carried out A as a carer you work with standards and code of practice that will have been explained to you in your training, each uk country has national minimum standards in place these standards are checked by inspectors to ensure that the services we as a carer provide, is to an acceptable standard. Describe ways to ensure that personal attitudes or beliefs do not obstruct the quality of work. A Everyone has the right to their own beliefs and attitudes as long they are not in the way or interfere of the quality of the work that has to be done. Be able to reflect on own work activities (2.1) Explain why reflecting on practice is an important way to develop knowledge, skills and practice. A Its important to reflect back on what you do in your work, This way you learn from your mistakes and you get to know Your strength and weaknesses and can improve on the weak areas. Be able to agree a personal development plan (3.1, 3.2) Identify sources of support for own learning and development. A The sources of support can come from Formal support networks (set up by employer) Informal support networks (working with colleagues) Supervision from member of spinal Hc to make sure you understand your role and responsibilities Appraisal (usually once a year to see how you progress in your practice. In /external training and development (this is important for developing your career.) Describe the process for agreeing a personal development plan and who should be involved. A A personal development plan is a written, document which should include different development areas, such as practical skills and communication skills. You also set your goals and targets in this plan, so you know where you want to go with your career. This is usually done by you and your supervisor. Professional discussion with Assessor on SHC022 Candidate signature Assessor signature SHC023 Introduction to equality and inclusion in health, social care or childrens and young peoples settings Understand the importance of equality and inclusion (1.1,1.2,1.3) Explain what is meant by diversity A This means that all people are different from each other, this brings variety to society and the work place. equality A This...
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