Outcome 1 understand why effective communication is important in adult social care settings
Identify the different reasons people communicate.
Communication is a big factor when it comes to finding out key information about the service user. Having good communication skills helps build relationships with both service user and their families. We need to have good communication amongst our work colleagues who are involved in their personal care to be able to give the best care possible and to meet all their individual needs and requirements.By having good communication we can learn how the service user is feeling, what they are thinking and learn about their personal preferences. We can communicate in many different ways, not just by talking but by body language, facial expressions, eye contact, touch and writing.
Explain how communication affects relationships in an adult social care setting.
Having good communication within the adult social care is very important as it allows me to give the service user the best quality care I can give if I know all the needs and requirements of that particular service user. By having good communication with the service user and the people who are involved in their care plan can be very helpful as we are updated on any changes or requirements the service user may need or any other specific information we may need to be aware off.
Outcome 2 Understand how to meet the communication and language needs, wishes and preferences of an individual.
2.1 Compare ways to establish the communication and language needs, wishes and preferences of an individual.
To establish any communication and language needs with an service user my first actions would be the read their personal care plan, this is were I will find out all the information I need on the individual, it will also tell me if they have any speech problems or language barriers I need to be aware of. Once I