I work with a wide range of groups and individuals who I communicate with in the course of my work. Communicating with these groups may oocur daily, weekly or less frequently on a needs basis. These include other managers, support workers and care assistants, service useers, famillies, other proffessionals and colleagues in other departments of the organisation. The most used methods of communication which I use are written and verbal communication. As each individual or group I communicate with have different methods of communication I have to use differnt skills when communicating. For intance when communicating with service users I have to simplify my language, using words and phrases that are easily understood, avoid jargon and employ the uses of gesture and signs (Makaton) to reinfororce the spoken word. As Body language forms a large part of communication, when communicating with service users I have to ensure that I use non threatning body language that respects personal space, using the skill of reclarification to ensure that what has been communicated has been understood.(1.1, 1.5) When communicating with colleagues, line managed staff and other [proffesionals, email and verbal communication are the most used methods. I ensure that what I am communicating is concise, clear and courtetous ensuring that the right tone is set for the conversation or email. If this did not happen the context of the communication may become lost in translation possibly setting a negativeconnatation. WHen communicating with families do this both verball and written. Verbal communication usually happens face to face or via phone calls. When communicating with families I ensure that I only impart information that has been consented to by the individual on a need to know basis. I ensure that my language is jargon free and I listen to what the family memeber is saying. I also communicate to families via a news letter which gives general inforamtion about the service. In my job role I support effetive communication in a variety of ways. I ensure that line managed staff are inducted fully when they start in there role through induction, introducing them to the methods of communication we use in the service, e.g email, communication book, support plans and how indivduals we support are communication with. I will monitor communication and adress issues through supervision, informal chats and through the personbal development process identifying and adressing issues and sourcing training for individuals if necessary.If there are issues with service users I will seek advice and support from agencies such as the sppech and language service and formulate support plans from their advice.(1.1, 1.5)
Effective Communication is a major factor in any relationship, be it with line managed staff, service users or other proffessionals. It is a key skill in my role as a manager. If individuals lack in communication skills it imacts negatively on their ability to communicate with others and perform their role satisfactory well. If an individual is a poor communicator it may create conflict with colleagues and restrict their relationship and therefore their ability to work with a service users. It is important that for any employee show respect to those he or she works with. The general social care council’s code of practice states that communications should be conducted in an appropriate, open, accurate and straightforward way.
Barriers to communication occur when the communicator is not aware of the reipints preferred or natural way of communicating. Barriers to communication may be physical or those that are created by or inate in the the individual and may be either intentional or unintential. Physical barriers to communication may be noise or distraction, not having a private space to communicate or possibly the lighting in the room may imact on the recipients ability to lip read if they are hearing impaired.
Personal barriers to...
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