1:1 Identify the different reasons people communicate.
1:2 Explain how communication affects relationship in the work setting.
Communication can be delivered in many different forms. The main way to communicate is verbally. We do this continuously throughout the day, sometime without even thinking about it. The ability to communicate with people is a vital factor in working towards building relationships. When meeting a new client, I show them positive body language by smiling and saying “hello”. This helps to start building a good relationship between myself and the service uses so that they feel confident and begin to trust me.
We can express our feelings and needs through communication. We can do this verbally, adjusted our tone and volume to suit our mood and non-verbally by crossing our arms to show us in a defensive mood or by giving a hug to a person who is emotional. Working with adults who have autism they may have difficulty expressing themselves and may display an array of emotions not suited to there mood. Sometimes people not familiar with this behaviour don’t understand the emotion being displayed by the adult with autism, this may cause frustration, aggression, anxiety and withdrawal with the autistic adult as they are being misunderstood. It’s important to be patient, approachable, non-judgmental and a good listener. It is also good to recognising the different needs of young people. Communication is a way of exchanging information either verbally, in writing or non-verbally. In a work setting the information express may be about the service users, issues, situations or knowledge of the job. Effective communication is essential. When giving instructions, they should be clear and on a level so the person receiving it can understand to avoid confusion. To inform clients about the activities available to them, I verbally tell them and also give them a leaflet this helps to reminds them of what is on offer and is sometimes easier to