About Communication

Topics: Communication, Nonverbal communication, Writing Pages: 7 (2263 words) Published: June 6, 2015


Everything we do at work environment involves communication. Communication is about the transferring of information that leads to an understanding. Communication in organisation occurs in many forms, face to face communication or written communication. Communication in organisation can be seen from two perspectives. Interpersonal communication and organisational communication. (Robbin and Coulter 2013)

Interpersonal communication

This involves communication between two or more people. Interpersonal communication is an interactive process of sending and receiving verbal and non-verbal messages that eventually results in understanding of meanings. (Robbin and Coulter 2013)

Communication process

Communication involves the following elements: sender, message, encoding, channel, receiver, decoding, feedback and noise. Before communication can take place, a purpose, expressed as a message to be conveyed, is needed. It pass message by encoding a thought. The message is then encoded and passed by way of some medium to the receiver. Message is the actual physical product from the source encoding. When we speak, the speech is the message. When we write, the writing is the message. When we gesture, the movements of our arms and expressions on surfaces are message. Encoding the message means convert to a symbolic form by senders. The skills, attitudes and the knowledge of the sender influence the encoding of message. The channel is the medium. Sender selects the medium the message will travel. The channel can be formal or informal. Formal channels are set by organisation and transmits messages that are related to work related activities or professional activities of members. Other forms of message such as personal or social follow the informal channels in the organisations. The receivers the person whom the message is directed or who receives the message. However, before the message to be received, the symbols in it must be translated into a form that can be understood by the receiver. The step is the decoding of the message. Feedback is the control element. The timeline in the communication process is a feedback loop. Feedback is the check on how successful we have been in transferring our message as originally intended. It determines whether understanding has been achieved. Noise is an element which appears in the communication process and disrupt the communication process. Examples of noise are perceptual problems, culture difference, semantics, information overload etc. It is also contribute to the barriers to effective interpersonal communication. ( Steven and Mary 2003)

Communication barriers

People face several barriers when they communicate.The following are some of the common barriers to effective communication.There are filtering,selective perception,information overload, language,emotion and national culture. (Robbin and Coulter 2013)


Filtering is a common barrier to effective communication because filtering is the deliberate manipulation of information to make it more favorable to the receiver, so that the receiver feel more easily to understand on the other hand that means maybe some important information have been deleted as the receiver don’t wish to know.For example an employee tell his or her manager what the manager want to hear, information is being filtered.In an organization, it can happen when the upper position did not receive all the information to be know by lower position.In hierarchy based organizations,filtering is a major problem.Reducing the number of intermediate levels in the organizations can remove filtering.In personal situation,it can happen when your friend or your family refuse to transmit some certain bad news for you. (Robbin and Coulter 2013)

Selective perception

Selective perception can be define at receiver interpret information selectively hear and see according to their own...
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