Interpersonal Communication Midterm Exam Paper
Interpersonal Communication Midterm Exam Study Guide – Spring 2014
1. Know and understand all kinds of “noise” in the communication process.
1. Noise: external, physiological, and psychological distractions that interfere with the accurate transmission and reception of a message.
1. External Noise:
1. example) loud music; cigarette smoke
2. Physiological Noise: biological factors that interfere with accurate reception;
1. example) illness; fatigue; hearing loss
3. Psychological Noise: forces that interfere with the ability to understand a message accurately;
1. example) A student might become so upset upon learning they failed a test, that they might not be able/willing to understand clearly where they went wrong
2. Know Maslow’s …show more content…
Understand what the process of self-monitoring is.
1. Self-Monitoring: the process of paying close attention to one’s behavior and using these observations to shape the way one behaves.
2. Self-monitors are able to separate a part of their consciousness and observe their behavior from a detached viewpoint, making observations such as:
1. “I’m making a fool out of myself”; “I’d better speak up now”; “This approach is working well, I’ll keep it up”
6. Understand what interpersonal communication is, and what impersonal communication is.
1. Interpersonal Communication: a continuous, transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages, many of which are affected by external, physiological, and psychological noise; treat each other as unique individuals regardless of context or the number of people involved
1. Interpersonal Relationships have :uniqueness; irreplaceability; and interdependence
1. Examples) salesclerk and customer; police officer ticketing a speeding driver
2. Impersonal Communication: behavior that treats others as objects rather than individuals
7. Study thoroughly the discussion of …show more content…
The self-concept is subjective and could be distorted. This could occur for several reasons:
1. Obsolete Information: the effects of a situation can linger long after they’ve occurred, even though such events don’t predict failure in the future. Past success doesn’t guarantee future success.
2. Distorted Feedback: remarks of overly critical parents, cruel friends, uncaring teachers, excessively demanding employer, or even memorable strangers
1. Example) a child’s inflated ego could be from praise of doting parents; boss’s inflated ego could be from praise of brownnosing employees
3. Perfectionism: the naïve believe that everyone else is perfect and one isn’t
4. Social Expectations: talk freely about our shortcomings and downplay our accomplishments
3. The self-concept resists change, and to change you must:
1. Have a realistic perception of yourself
2. Have realistic expectations
3. Have the will to change
4. Have the skills to change
8. Know the steps in the perception checking process.
1. Perception Checking: skill that provides better way to handle your interpretations; helps you accurately understand others instead of assuming your first interpretation is correct; has 3
1. Know and understand all kinds of “noise” in the communication process.
1. Noise: external, physiological, and psychological distractions that interfere with the accurate transmission and reception of a message.
1. External Noise:
1. example) loud music; cigarette smoke
2. Physiological Noise: biological factors that interfere with accurate reception;
1. example) illness; fatigue; hearing loss
3. Psychological Noise: forces that interfere with the ability to understand a message accurately;
1. example) A student might become so upset upon learning they failed a test, that they might not be able/willing to understand clearly where they went wrong
2. Know Maslow’s …show more content…
Understand what the process of self-monitoring is.
1. Self-Monitoring: the process of paying close attention to one’s behavior and using these observations to shape the way one behaves.
2. Self-monitors are able to separate a part of their consciousness and observe their behavior from a detached viewpoint, making observations such as:
1. “I’m making a fool out of myself”; “I’d better speak up now”; “This approach is working well, I’ll keep it up”
6. Understand what interpersonal communication is, and what impersonal communication is.
1. Interpersonal Communication: a continuous, transactional process involving participants who occupy different but overlapping environments and create relationships through the exchange of messages, many of which are affected by external, physiological, and psychological noise; treat each other as unique individuals regardless of context or the number of people involved
1. Interpersonal Relationships have :uniqueness; irreplaceability; and interdependence
1. Examples) salesclerk and customer; police officer ticketing a speeding driver
2. Impersonal Communication: behavior that treats others as objects rather than individuals
7. Study thoroughly the discussion of …show more content…
The self-concept is subjective and could be distorted. This could occur for several reasons:
1. Obsolete Information: the effects of a situation can linger long after they’ve occurred, even though such events don’t predict failure in the future. Past success doesn’t guarantee future success.
2. Distorted Feedback: remarks of overly critical parents, cruel friends, uncaring teachers, excessively demanding employer, or even memorable strangers
1. Example) a child’s inflated ego could be from praise of doting parents; boss’s inflated ego could be from praise of brownnosing employees
3. Perfectionism: the naïve believe that everyone else is perfect and one isn’t
4. Social Expectations: talk freely about our shortcomings and downplay our accomplishments
3. The self-concept resists change, and to change you must:
1. Have a realistic perception of yourself
2. Have realistic expectations
3. Have the will to change
4. Have the skills to change
8. Know the steps in the perception checking process.
1. Perception Checking: skill that provides better way to handle your interpretations; helps you accurately understand others instead of assuming your first interpretation is correct; has 3