Communication in health and social care

Topics: Communication, Social work, Sign language Pages: 21 (7203 words) Published: October 9, 2013
UNIT 1: COMMUNICATING IN HEALTH AND SOCIAL CARE ORGANISATIONS

Scenario
You have been asked to create an information pack for health and social care students about the importance of communication in working with adults. Your pack should include information about a range of communication methods, both verbal and non-verbal. It should also include advice about how to identify the different communication needs of individual, some of the barriers to effective communication and how these can be overcome.

Task 1
Produce an illustrated poster or fact sheet, which identifies a range of communication methods. Your poster/fact sheet should identify 4 different methods and should include both verbal and non-verbal Communication.

Everyone knows the importance of communication these days. In every environment that you, as a person, are working, communication is the best way in trying to make yourself understood or to understand others. Therefore, everyone uses some form of communication methods to send a message across. Without these different methods of communication which are available today, people would not be able to carry out the duties that they need to complete every single day, even we talk about duties at work or at home. There are many different types of communication and they can be classified like this: Verbal communication

Non-verbal communication
Written communication
Visual communication

The Verbal Communication can be said that is the most used method of communication. It is formed by the person who is talking and the person who is listening. In a verbal communication people are using words and sounds and they depend on the tone of the voice, rate of speech, volume of speech, intonation or accent. The way the sounds and words differ can be because of the gender, class, profession, geographical area, age group or other social elements that the individual comes from. Good verbal communication comes from a good explaining of your ideas and from presenting them through the spoken word but also comes from listening carefully to the other people feelings, ideas or just simple words. Everyday life, there are gender differences in communication. For example; men are more likely to initiate an interaction, to talk more but however, men are less likely to disclose personal information; women view the process of communication as a connection to others and use more active listening skills and more encouraging phrases than men do (Langridge 2006, p. 8).

The Non-Verbal Communication is the communication without words and it refers to all body signals including postures, position, eye contact, facial expression, gestures and body language. The non-verbal communication is used more often in trying to explain things used in daily life and it also helps in revealing information about how people around you feel. Understanding this cues you can improve communication. Being aware of our own body language is just as important as understanding the person we are talking to. All the key signals we are looking for into people are also applying to us. An important role in non-verbal communication is played by the gender differences. Women use more facial expressions (they smile more frequently), maintain eye contact and use touch more often. Men prefer a greater interpersonal distance between themselves and others.

Written Communication is used when you need to provide detailed information. It is an innovative activity of the mind and is more unique and formal. Effective writing involves careful choice of words. Writing is more valid and reliable but is causing delay and takes time as feedback is not immediate. Written communication can be send as important files and it can become an e-mail, a letter, a book, magazine and it can be send by email, post or via other media. Written communication has his symbolic forms. It reports on what writing is, how writing is done and what writing does to the people, consistently...
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