Unit 1: A1 P1: Communication information and skills.
* Explain the role of effective communication and interpersonal interaction in health and social care context: One to One: One to one communication is when two people have a conversation and they both listen to each other and take in turns to talk. You could use this in health and social care when you talk to your GP and you both ask questions and listen to each other. You use this in health and social care because you can have more of an in-depth conversation and you can concentrate on your client more than if there were others around you. Groups: Group communication refers to communication between 3 or more people. Small group communication includes numbers from 3 to about 20 people, and large group communication includes numbers larger than that e.g. a lecture hall of 300 students. Group discussion is when people are discussing views and opinions, it only works well if the group members want to be involved and take part. This can be health and social care related when you have staff meetings; all the teachers get together and discuss their views on what they could do in the next week, the role of groups is to share information and it can also help people support each other e.g. if they went to an AA group. Informal: You often use informal communication when you know people well such as friends or family. Some family members or friends use words that only your friends and family would understand i.e. slang. Groups of people might have their own way of speaking, such as people from different countries and different cultures would speak in a way we would not understand. Informal Communication is the opposite of formal communication. It is usually used when in face to face conversation with a friend or relative, the information that is being transmitted is often less detailed than it would be if you were in a formal situation. Informal communication is also used in e-mail, texts, and telephone conversations. The role of informal communication is to build relationships and encourage trust; this can be used in health and social care when a social worker is talking to child (client) and talks informal so they feel more relaxed and can trust them. Formal: Health and social care often involves the need for formal communication. You use formal communication if you don’t know someone and you need to help them you would say something like, ‘good morning, how can I help you?’ Formal communication is known by a lot of people. It also shows respect for others. This is used in health and social care when you visit you doctor and tell them what problems you are having. The overall role of formal communication is done in a set way; normally it has a set time at a certain place and a set conversation.
Written: Written communication involves any type of interaction that makes use of the written word or symbols written down. Written communication is very common in business situations, so it is important for small business owners and managers to develop effective written communication skills, it is usually informal writing. Some of the various forms of written communication that are used internally for business operations include memos, reports, bulletins, job descriptions, employee manuals, and electronic mail. Examples of written communication are letters, postcards, contracts, advertisements, brochures, and news releases. A formal style of writing would be needed if writing about a patient and their conditions and treatments, emails and lots of others. So this means that people working in health and social care need to be able to write different types of written communication e.g. letters and reports Oral: oral communication is any form of verbal communication, some examples of oral communication is a small group discussions and paired work. You can use oral communication in a health and social care setting when talking to someone with learning difficulties, it...
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