Communication is when two or more people
share ideas or develop a conversation and get
information from each other.
Formal communication and informal communication
Formal communication- this communication always has to
start with a greeting. Formal communication is mostly used
by professionals like people working in health and social
service. Formal communication always require verbal and
non verbal communication skills. This communication is
always clear, correct and avoids misunderstanding.
Informal communication starts with more
variety of greetings according to the area
someone lives in. for example people
calling other people ‘love’.
Different form of communication
Verbal communication:-verbal communication is when you use your mouth to talk and also get ideas, information, thought and feelings. A good verbal communication is an ability to listen carefully to other people and speak to people about your ideas and also present it to them during a presentation. This involve using different approaches and styles appropriately to your targeted audience. When sharing your ideas to your targeted audience there is various skills to apply:
• Open question are question that always have ‘’w” at the beginning and you can give a longer answer to every opened question ‘why don’t you like her?’ might be answered by, I don’t like her because she been mean and disrespectful to me since we got to secondary school…. Open question products conversation to the person you are speaking to.
• Closed question are questions that can be answered with a short phrase, example ‘Do you like chicken? 'could be answered ‘Yes’ or ‘ No'. Closed question are good for testing your understanding or other people’s understanding and also closed question can be used to check that an information is correct.
• Paraphrasing means restating back something a person has just said in a different way to make sure you understand the messages. For example, someone says, I have been doing a lot work since Monday and you reply by saying, you have been busy for 5 days okay. • Clarification means to make something simple and understandable. Example ‘can you explain that again please?’
Non-verbal communication means the message we sent to show our ideas and opinions without saying a word; I mean talking. This communication can be used through the use of body language, facial expression, gestures, tone of voice, touch or contact, objects, other visual aids and pictures.it is very important to be able to recognise what a person’s body is saying. The ways used to communicate are :Body language- the way we present our body when we sit or stand to send a message to someone looking at you, which is called postures. Cross legging while standing indicates the person is comfortable while standing. Facial expression- when someone is feeling happy or sad we can know through their eyes because it makes it really obvious.
Touch or contact-when you touch someone touch you it can be a message to show care, power, or affection. If you are in a health and social environment it is important to think about the setting you are in and what you are trying to communicate before you touch the person.
Signs, symbols and pictures- there are certain signs people recognise. For example a sign for ‘why’ is shown by the finger in the middle down and the smallest finger up also the second finger up.
Pictures of all forms communicate messages
Written communication is a non verbal communication which is used mostly by people without voices, this helps them to communicate by being able to present a written word clearly and correctly for someone else to be able to read the written word accurately.
Alternative forms of communication
Sign language is when you use visual signs instead of using sounds. This is shown by our movement, position and gestures. This body language we use in sign language is to express our thoughts. Sign communication is used...
Please join StudyMode to read the full document