Operation & Production Management Exam

Topics: Management, Operations management, Industrial engineering Pages: 4 (794 words) Published: January 25, 2013
Production & Operations Management

What is operation management? What is the role of the Operation Manager?

Set of activities that create value in the form of goods and services by transforming inputs into outputs.

The role of an operation manager is to design and manage the daily operations and activities in a way that the productivity of the employees raises. It is also their responsibility to ensure that the physical and the human resources of the organization are achieved. He also ensures that the organization produces quality and goods and services are produced on time to meet the client’s time or deadline.

1. What are the 10 critical decisions an operations manager can make?

Design of goods and services
Quality Management
Process Design
Capacity Design
Location Strategy
Layout Design
Supply-Chain Management
Inventory Management
Intermediate and Shot-term scheduling

2. What is the difference between a product and a service?

Products are tangible and services are intangible
services are normally produced and consumed at the same time services are often unique
services have inconsistent product definition

3. What is a system? Draw a process?
A system can be broadly defined as an integrated set of elements that accomplish a defined objective. It is a dynamic and complex whole, interacting as a structured functional unit.

4. What is productivity? Why is it important for an operations manager to calculate productivity? Productivity is the performance measure relating outputs to inputs: Measurement of units produced, labor hours per unit, number of workers. The cost of labor, the cost of material, machine hours, etc.

It is important for an operation manager to calculate productivity to determine the outputs for time period and to determine the cost of inputs to get determine the productivity rate by dividing the number of outputs by input to...
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