Operations

Question # 1:
Although all nine of the competitive priorities discussed in this chapter are relevant to a company’s success in the marketplace, explain why the company should not necessarily try to excel in all of them. What determines the choice of the competitive priorities that a company should emphasize for its key processes?
Answer:

Question # 2:
Suds and Duds Laundry washed and pressed the following number of dress shirts per week Week | Work Crew | Total Hours | Shirts | 1 | Sud and Dud | 24 | 68 | 2 | Sud and Jud | 46 | 130 | 3 | Sud, Dud & Jud | 62 | 152 | 4 | Sud, Dud & Jud | 51 | 125 | 5 | Dud and Jud | 45 | 131 |

a. Calculate the labour productivity ratio for each week b. Explain the labor productivity pattern exhibited by the data.
Answer:
Productivity is a basic measure of performance for economics, industries, firms and processes. Improving productivity is a major trend in operations management because all firms face pressures to improve their processes and supply chains so as to compete with their competitors.
Productivity is the value of outputs (services and products) produced divided by the value of input resources (wages and cost of equipment). The labour productivity is given by,
Labour Productivity=OutputLabour Hours
As a manager, the thing we need to know is what the customer pays or simply by the number of units produced or customer served. The value of input can be judged by their cost or by the number of hours worked.
For Week=1;
Sud and Dud=No.of Shirts ProducedLabour Hours
Sud and Dud=68 Shirts24 Hours
Sud and Dud=2.833
For Week=2;
Sud and Jud=No.of Shirts ProducedLabour Hours
Sud and Jud=130 Shirts46 Hours
Sud and Dud=2.83
For Week=3;
Sud, Dud and Jud=No.of Shirts ProducedLabour Hours
Sud, Dud and Jud=152 Shirts62 Hours
Sud, Dud and Jud=2.452
For Week=4;
Sud, Dud and Jud=No.of Shirts ProducedLabour Hours
Sud, Dud and Jud=125 Shirts51 Hours
Sud, Dud and Jud=2.451
For Week=5;