1.) In my opinion‚ scripted service speech and behavior are best described by the scientific management approach. The scientific method recommends studying and testing different work techniques to recognize the best‚ most efficient ways to complete a job. The four principles on which scientific management is based on are listed below a. Study each element of work to determine the “one best way” to do it. b. Scientifically select‚ train‚ teach and develop workers to reach their full
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the program see it for themselves will comment in this manner. I’m standing firmly for my stance‚ National Service‚ PLKN‚ is not a waste of time‚ energy and resources. If you look at the statistics from JLKN (Jabatan Latihan Khidmat Negara) since the 1st batch in 2004‚ more than 90% of the trainees agreed that the program is beneficial as they learn lots of new things there. So‚ what I actually gain from NS? Heh‚ I think the most important lesson I learn is mutual-respect between one and others
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and this is another cause for inefficiency. 2) I think she should recommend that the work load should be more evenly distributed throughout all of the employees. Another thing is that Elena should probably be taken out of her position of management‚ because she said that she didn’t like it‚ and the clique rarely listened to her anyway. Sam and Jose should also probably look at the work done by their department‚ and the employees should receive more training so they know the purpose of their job
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reliability are perhaps a better description of what is quality. This makes quality hard to define. In general‚ an improvement in service design and delivery helps achieve higher levels of service quality. For example‚ in service design‚ changes can be brought about in the design of service products and facilities. On the other hand‚ in service delivery‚ changes can be brought about in the service delivery processes‚ the environment in which the service delivery takes place and improvements in the
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In preparing to do service‚ I learned a great deal about what it would mean to do my first community service. I first had to learn that in order to do my service successfully‚ I had to be willing to make some sacrifices‚ my time and energy in particular. I knew that that would be difficult‚ but ultimately‚ I was able to summon the ability to do that. Through my activities‚ I developed‚ first and foremost‚ the ability to connect with younger children. I feel that the kids I worked with
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goods‚ services or extraction of natural resources. There are two types of organisation in an industry‚ product-oriented organisation and service-oriented organization. The term "product" is associated with something that is tangible‚ which is capable of being perceived especially by the sense of touch. The outputs of product-oriented organisation are either end product‚ or components that are assembled into end product in the downstream process within the industries. While the term "service" is associated
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The funeral services industry is one industry that is seemingly recession proof. In the near future‚ no one is going to stop dying. It is a natural part of the life cycle‚ and when you or a loved one does expire‚ there will always be funeral directors reaching out a hand to help you and your family through one of the most difficult times an individual or family will have to face. Though under one broad term‚ funeral services actually include many sub categories‚ as well as many ways the practice
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Introduction 7 - 9 2.2 What is Customer Service 9 - 10 2.3 What does customer care really mean 10 - 15 2.4 Why Service excellence is important 15 - 17 2.5 Who really deliverers Customer Service 17 2.6 Why trust is important 17 - 18 2.7 Why do we measure customer satisfaction 18 2.8 Supermarkets and the customer service within the supermarkets 18 - 21 2.9 Tesco’s strategy to motivate their employees to offer excellent Customer service to their customers 22
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Rewarding right actions- Acknowledging an individual for performing the requested action. Verbal Discipline- Knowing what to say‚ and how to say it‚ at the right time‚ and place. Verbally Greet Customers- Acknowledging a customer’s presence with a warm/respectable greeting. Vital Behaviours- Explicit actions that have the greatest impact. Reviewing The Facts One: What constitutes behaviour‚ and how is it conveyed? How can you distinguish behaviour from an attitude‚ outcome‚ hoped-for
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1. Levy of service tax | http://www.servicetax.gov.in/st-forms-home.htm 1.1 As on 1st May‚ 2011‚ 119 services are taxable services in India. These taxable services are specified in Section 65(105) of the Finance Act‚1994. Section 64 of the Finance Act‚ 1994‚ extends the levy of service tax to the whole of India‚ except the State of Jammu & Kashmir. Generally‚ the liability to pay service tax has been placed on the ‘service provider’. However‚ in respect of the taxable
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