Donor Services

Topics: Employment, Management, Force Pages: 2 (468 words) Published: January 31, 2013
CASE 1
1) Joanna’s diagnosis was that the department was fairly inefficient. There was a large discrepancy in between work load distribution, with mounds of paper work piling up with Magdalena and some of the newer workers, while the clique had time to sit around, gossip and not do work. Another thing was that Sam and Jose never looked at any of the work done by the department. They only reviewed the case histories. The employees couldn’t really explain why their jobs were done and only knew a little about the department and their specific job. Morale was also low, and this is another cause for inefficiency. 2) I think she should recommend that the work load should be more evenly distributed throughout all of the employees. Another thing is that Elena should probably be taken out of her position of management, because she said that she didn’t like it, and the clique rarely listened to her anyway. Sam and Jose should also probably look at the work done by their department, and the employees should receive more training so they know the purpose of their job. If all of these things are fixed, this could also help morale. 3) Sam and Jose have a more delegated style of management, both saying how they didn’t really enjoy being in the donor services department, but liked working in the field much more. They relied on Elena for the management, and sometimes showed up to “just say hi”. Elena’s management style is not fitting with the way Sam and Jose act, she is a quiet nervous type person, who is a good worker but is not a great leader. She also has trouble with conflict, and is ignored by her employees when she tells them to do things. 4) Motivation could be improved if the work load was more evenly distributed. There would be less gossip by the Clique and the other workers would have a little less stress on their plates. Elena may also want to think about stepping down from being a supervisor because she didn’t enjoy it, and wasn’t commanding the...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Service Sector Essay
  • Physical Evidence in Services Marketing Essay
  • Difference of Marketing Product and Service Essay
  • Essay on Problems of Human Services Clients
  • Essay about Questions and Answers on Services Marketing
  • Fast food service evalution Essay
  • Moments of Truth: Call Taxi Service Essay
  • Service Encounter Journal Template 2014 Essay

Become a StudyMode Member

Sign Up - It's Free