CUSTOMER SERVICE AT AIRTEL‚ BANGALORE. A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE AWARD OF MBA DEGREE OF BANGALORE UNIVERSITY. Submitted By: Kirandeep Goraya Reg.No-05XQCM6027 UNDER THE GUIDENCE OF: DR.K.V.PRABHAKAR SENIOR PROFESSOR‚ MPBIM‚ BANGALORE M.P.BIRLA INSTITUTE OF MANAGEMENT ASSOCIATE BHARTIYA VIDYA BHAVAN. BANGALORE-560001 2005-2007 2 DECLARATION I hereby declare that the research work embodied in this dissertation entitled “Customer Service at
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1 When customers have had service problems in the past‚ when they are in a hurry or when they have an emergency‚ are examples of: _____ service intensifiers. 4 Personal factors that are stable over time and increase a customer’s sensitivity to how the service should be provided‚ are known as _____ service intensifiers. 5 In this type of trade‚ companies are mostly small and employing fewer than 50 workers‚ which 2/3 work in office and administrative support‚ sales‚ transportation or material-moving
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willing to invite there investible funds. In the last decade investment opportunities have increased in all the sectors .It is a known fact the service sector has grown much faster than any other sector and its contribution to GDP is much greater in this background‚ I consider it appropriate to undertake a project study on “investment opportunities in service sector”. Investment is a process of sacrificing some use of funds today for the benefits to be in future. More specifically‚ investment is the
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Outsourcing Customer Service Executive Summary The choice to outsource company’s relations with their customers is a choice many businesses are making. With the costs of labor more than a quarter of the rate an average customer service representative makes in the United States (U.S.)‚ large companies are making the choice to offshore some‚ or the entire company’s customers service departments to other countries. To many of these companies‚ the benefits are out weighing the issues relating
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Community Service for the Elderly Waco is situated beside the Brazo River and I-35 between Dallas and Austin. Waco was an up and coming town raising in population and businesses until the devastating tornados hit. On May 11‚ 1953 a record tornado hit‚ killing 114 people‚ Injuring 600‚ more than 600 business and home were demolished. The Tornado left damages estimating at $41 million dollars. This is known to be the deadliest tornado in Texas history and the tenth deadliest in the nation. The town
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Knights of Columbus Monsignor Felomino B. Pacatang Assembly No. 3425 Councils Nos. 14398 Ayungon‚ 14647 Tayasan 12396 Jimalalud‚ 13279 La Libertad‚ 11339 Guihulngan 13818 Pacuan and 13868 Hilaitan Necrological services for the late Sir Knight Leonardo V. Mendoza Date: Sept. 11‚ 2013 Time: 8:00 AM (1 hr. Before the 2:00 PM Funeral Mass at St. Isidore Parish of Ayungon) Entrance: (tape) “onward Christian soldiers” I. Opening Hymn: (tape) “the old rugged cross”
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The movie tells the students to pursue what’s the student want or what is he/she is passionate. II. Philosophical Themes “Pursue excellence‚ and success will follow. Pants down” ---Ranchhoddas “Rancho” Shamaldas Chhanchad/Phunsukh Wangdu “Make your passion your profession‚ and work will become a game”—Rancho “Life is a race. If you don’t run fast‚ you’ll get trampled.” -- Viru Sahastrabudhhe “ViruS” “Study with all your heart‚ not just for grades.” “Study to be accomplished‚ not affluent
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Introduction What is TQM? Total Quality Management (or TQM) is a management concept introduced by W. Edwards Deming. TQM was developed to reduce the errors produced during the manufacturing or service process‚ increase customer satisfaction‚ streamline supply chain management‚ plan for innovation of tools and make certain workers have the highest level of training. One of the principal aims of TQM is to limit errors to 1 per 1 million units produced. Total Quality Management is often associated
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– Promote Products and Services Assessment Activity 1. Consider this scenario. Eden Beauty the organisation you work for wants you to create an advertisement or plan a promotional activity for a new range of skin care products. They have stipulated the following requirements 1. The ad or promo activity should focus on the organisations reputation for providing luxury products made from all natural ingredients. 2. The advertisement should be pale pink and black 3. You should share information about
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Social services interests are with the welfare of children and making sure they are safe from harm‚ they work together with other agencies and the parents of children. In severe cases‚ schools may contact social services‚ if they have concerns about the safety of a child being with their parents or carers then the child may be taken into care‚ for their own safety. NSPCC is a voluntary run organisation‚ they have local service centres across the UK‚ they are the only charity which have the legal
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