205 American Journal of Industrial and Business Management‚ 2012‚ 2‚ 205-216 http://dx.doi.org/10.4236/ajibm.2012.24027 Published Online October 2012 (http://www.SciRP.org/journal/ajibm) The Impact of Organisational Culture on the Implementation of TQM: Empirical Study in the Iranian Oil Company Yadollah Karimi1‚ Sharifah Latifah Syed Abdul Kadir2 1 Faculty of Business & Accountancy‚ University of Malaya‚ Kuala Lumpur‚ Malaysia; 2Department of Operation and Management Information System‚ Faculty of
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management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization‚ requiring the involvement of management‚ workforce‚ suppliers‚ and customers‚ to meet or exceed customer expectations. 2.Basic Ideas behind TQM. Total Quality Management (TQM) is
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TQM is a philosophy of management driven by the constant attainment of customer satisfaction through continuous improvement of all organizational processes‚ including employee participation‚ teamwork‚ and leadership. There are five key principles: -MANAGEMENT COMMITMENT 1) Plan (drive direct) 2) Do (deploy‚ support‚ and participate) 3) Check (review) 4) Act (recognize‚ communicate‚ revise) -EMPLOYEE EMPOWERMENT 1) Training 2) Suggestive Scheme 3) Measurement +
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letter to Larsen‚ said it would look favorably upon Wengart’s implementing a “TQM program similar to programs at other aircraft‚ automobile‚ and electronic firms. By Presidential Executive Order 12552 applying TQM to all federal executive agencies‚ the Department of Defense is encouraging all defense contractors to adopt TQM.” Total Quality Management and the OD Practitioner Larsen‚ in an effort to learn more about TQM‚ hired an OD practitioner to explain it. The practitioner made several points
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Introduction: In the early 1980s‚ a new concept entered managerial discourse: Total Quality Management (TQM). TQM was heralded by governments‚ major corporations and the business media as the most effective and elegant way out of the economic crisis and into the global market. TQM claimed not to be a set of techniques but a philosophy of management (Sashkin and Kiser‚ 1993). Some commentators have argued that TQM is little more than an attempt to enhance management ’s control over labour (Delbridge et al.
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TOTAL QUALITY MANAGEMENT By- SANJAY KUMAR* TQM A SUSTAINED MANAGEMENT COMMITMENT TO QUALITY- An Organizations Personality and Culture will ultimately reflect it’s senior Management values‚ If an organization is serious about implementing TQM‚ the Commitments to do so has to start at the TOP‚ and the organization’s Senior Management has to be unwavering in its commitment to quality Focusing on the Customer Lee Lacocca once advertised
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manufactured include Ford‚ Lincoln‚ Mercury‚ Mazda‚ Volvo‚ Jaguar‚ Land Rover‚ and Aston Martin. Mission Statement We are a global family with a proud heritage passionately committed to providing personal mobility for people around the world Fedex
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management (TQM) has been recognized as one of the important issues and generated a substantial amount of interest among managers and researchers. Since 1980s‚ TQM has been regarded as one of effective ways for firms to improve their competitive advantage. Some leading pioneers in the quality area asserted that competitive advantage can be gained by providing quality products or services. Others argued that quality holds the key competitiveness in today’s global market. In addition‚ TQM has widely
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a burgeoning body of work that have been published within the last 30 years‚ and sets out to demonstrate the origins and subsequent development of Total Quality Management (TQM)‚ its definition‚ the benefits of implementing TQM in the workplace and the associated pitfalls. It also examines the role of ISO 9000 in context to TQM and concludes by offering options for future research. 3. Objectives 4. Brief Description of Research 5. Key Findings 6. Summary of Research 1.
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The TQM strategy will then vary from organization to organization; however‚ a set of primary elements should be present in some format. Generic Model for Implementing TQM 1. Top management learns about and decides to commit to TQM. TQM is identified as one of the organization’s strategies. 2. The organization assesses current culture‚ customer satisfaction‚ and quality management systems. 3. Top management identifies core values and principles to be used‚ and communicates them. 4. A TQM master
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