CHAPTER 2 LITERATURE REVIEW 1. Definition of Total Quality Management (TQM) There are numerous‚ widespread‚ diverse and often fashionable initiatives that potentially help manufacturing organisations in implementing various best practices in operations management. Examples of these initiatives include total productive maintenance (TPM)‚ total quality management (TQM)‚ Kanban‚ 5S‚ six sigma‚ Kaizen and business process re-engineering (BPR) (Ashutosh Tiwari‚ 2007). These criteria is
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provides time-sensitive delivery of documents‚ letters‚ small packages‚ and freight in the United States and internationally. The company has several advantages over its rivals‚ such as it provides delivery services at a lower cost of up to 20% over FedEx and UPS; it operates the nation’s only privately owned foreign trade zone in Wilmington; it is more flexible and provides more customer-tailored services. It charges lower price but still much guarantee delivery dates (not offered by the US Postal
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Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving 14principles that has become the foundation of TQM and acknowledged Juran for identifying
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the use of the concept of TQM in higher education. Student is nowadays considered as a customer and the system of education needs to be according to the needs of the customer (Student).In India‚ inspite of a large number of Universities‚ deemed universities‚ medical‚ engineering‚ arts and science colleges the quality of higher education leaves much to be desired. Therein lays the need of applying TQM in higher education. The paper answers to the question as how to apply TQM in higher education.
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of tools available to help achieve those goals and two of them are Total Quality Management‚ “TQM” and International Organization of Standardization‚ “ISO”. What are TQM and ISO The focus of TQM is to find the best and maximum results‚ and the best route to get to them. It is considered to be a program for management based on quality control. This tool does not require any documentation per say. TQM is actually a management system that needs the employee’s
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figures………………………………………………………….iii 1. Introduction………………………………………………………1 2. The Foundations of TQM………………………………………..2 1. Quality……………………………………………………2 2. Evolution of TQM……………………………………….2 3. Relevance and practice of TQM…………………………………3 4. Costs of quality………………………………………………….6 5. Quality standard and Awards……………………………………7 6. Implementation of TQM………………………………………...8 1. Key elements of TQM……………………………………9 2. Implementation issues……………………………………12 7. Conclusion………………………………………………………12
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FEDEX The United Parcel Service (UPS) was founded in 1907 as a messenger company in the United States. They have grown into a $30 billion corporation by clearly focusing on global commerce. Today‚ UPS is one of the most and admired brands in the world
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The Amazon of Innovation Case 1. Based on the information provided in the case‚ Amazon’s competitive strategy can go either way – it is possible to justify Amazon’s strategy as a cost leader‚ simply because the case stresses‚ in more than on instance‚ in the fact that Amazon has razor thin margins‚ and places emphasis on discounted prices. However‚ I believe that Amazon’s competitive strategy is more oriented to differentiation. It’s clear from the timeline presented in this case that Amazon is
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the reflection paper this week our team will be discussing TQM also known as Total Quality Management and ISO also known as International Organization for Standardization. In our discussion we will be discussing how TQM and ISO could be used to improve the organization and the challenges and benefits that come with using these tools. We will discuss the Quality Control department as it pertains and relates to ISO and TQM. What are TQM and ISO? Rachelle ISO is a management system that creates
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TQM CRITICAL SUCCESS FACTORS FOR CONSTRUCTION FIRMS Bhimaraya A. Metri* Received: 8. 12. 2004. Preliminary communication Accepted: 18. 10. 2005 UDC: 658.56:624 The construction industry has lagged behind other industries in implementing reform through total quality management. It has not followed the manufacturing industry in the implementation of TQM. The success of the total quality management (TQM) philosophy in manufacturing and other industries is forcing construction
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