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Reasons of Accidents and the Ways of Reducing Accidents

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Reasons of Accidents and the Ways of Reducing Accidents
CHAPTER 2

LITERATURE REVIEW

1. Definition of Total Quality Management (TQM)

There are numerous, widespread, diverse and often fashionable initiatives that potentially help manufacturing organisations in implementing various best practices in operations management. Examples of these initiatives include total productive maintenance (TPM), total quality management (TQM), Kanban, 5S, six sigma, Kaizen and business process re-engineering (BPR) (Ashutosh Tiwari, 2007). These criteria is a success stories to implement in this initiatives and make everything is going well. Critical factor in the success of operations management projects is a fast but comprehensive analysis of the current practices or structure in the company (Ashutosh Tiwari, 2007).

Table 2: Definition of Japanese Terms.
|Initiative |Core Ideas |
|5S |Organisation and housekeeping (Hirano, 1996) |
|TPM |Continuous improvement of equipment and processes (Campbell, 1995) |
|TQM |Right first time (Oakland, 2003) |
|Six sigma |Systematic and continuous improvement (Pande, 2001) |
|JIT (Kanban) |Remove inventory buffers that prevent learning (Ono, 1988) |
|Kaizen |Cost reduction through the elimination of waste (Imai, 1986) |
|BPR |Reduction of complexity of workflow (Hammer, 2001) |

Total Quality Management (TQM) has been accepted as a disciplined management process in industry in order to cope with the changes in marketplace and to focus on



Cited: Ashutosh Tiwari, C. T. (2007). A framework for implementing cost and quality practices within manufacturing. Journal of Manufacturing Technology Managemen , 732. Bjarne Bergquist, M. F. (2005). TQM: terrific quality marvel or tragic quality malpractice? , 311. Bjarne Bergquist, M. F. (2005). TQM and results as profit in commercial organizations. TQM: terrific quality marvel or tragic quality malpractice? , 312. Campbell, J. (1995). Uptime: Strategies for Excellence in Maintenance Management (Step-by-step Approach to TPM Implementation). Productivity Press Inc. , 733. Crosby, P. (2001). Let 's Talk Quality: 96 Questions that You Always Wanted to Ask Phil Crosby. International Journal of Quality & Reliability Management , 290. Crosby, P. (1979). Quality Is Free. McGraw-Hill , 94. Deming, W. (1986). Out of Crisis. Cambridge University Press , 94. Dow, D. S. (1999). Exploring the myth: Do all quality management practices contribute to superior quality performance. Production and Operations Management , 25. Fco. Javier Llore´ns Montes, A. V. (2003). Factors affecting the relationship between total quality management and organizational performance. International Journal of Quality & Reliability Management , 189. Fincher, C. (1994). Quality and diversity: the mystique of process. Institute of Higher Education , 94. Hammer, M. a. (2001). Reengineering the Corporation: A Manifesto for Business Revolution. HarperBusiness , 733. Harnesk, R. (2007). Management concepts and models. TQM: an act of balance between contradictions , 532. Henderson, G. (1992). The First Bank to Win a British Award. Quality Forum , 315. Hirano, H. (1996). 5S for Operators: 5 Pillars of the Visual Workplace (for your Organization!). Productivity Press Inc. , 733. Imai, M. (1986). Kaizen: The Key to Japan’s Competitive Success. McGraw-Hill , 733. Juran, J. a. (1980). Quality Planning and Analysis. McGraw-Hill , 94. Nwabueze, U. (2011). An Industry Betrayed: the case of total quality management in manufacturing. The TQM Magazine , 400. Nwabueze, U. (2001). Chief executives ± hear thyselves: leadership requirements for 5-S/TQM implementation in healthcare. Managerial Auditing Journal , 407. Nwabueze, U. (2001). Chief executives ± hear thyselves: leadership requirements for 5-S/TQM implementation in healthcare. Managerial Auditing Journal , 409. Oakland, J. (2003). TQM: Text with Cases. Butterworth-Heinemann , 733. Ono, T. a. (1988). Toyota Production System: Beyond Large-scale Production. Productivity Press Inc. , 733. Pande, P. a. (2001). What is Six Sigma? McGraw-Hill , 733. Reavill, L. R. (1999). New applications for TQM. What is the future direction of TQM development? , 296. Reavill, L. R. (1999). TQM, an established management. What is the future direction of TQM development? , 292 -293. Venkatraman, S. (2007). A framework for implementing TQM in higher education programs. Quality Assurance in Education , 93. W.H. Ip, K. C. (1999). Enhancing Manufacturing Information Management Through TQM. Logistics Information Management , 315. Zairi, T. T. (2001). A proposed model of TQM implementation based on an empirical study of Malaysian industry. International Journal of Quality & Reliability Management , 289.

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