Total Quality Management

Topics: Management, Total quality management, Decision making Pages: 2 (483 words) Published: December 10, 2012
1.)What is Total Quality Management?

Total quality management or TQM is an integrative philosophy of management for continuously improving the quality of products and processes. TQM is based on the premise that the quality of products and processes is the responsibility of everyone involved with the creation or consumption of the products or services offered by an organization, requiring the involvement of management, workforce, suppliers, and customers, to meet or exceed customer expectations. 2.Basic Ideas behind TQM.

Total Quality Management (TQM) is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations. To be successful implementing TQM, an organization must concentrate on the eight key elements: 1. Ethics

2. Integrity
3. Trust
4. Training
5. Teamwork
6. Leadership
7. Recognition
8. Communication

3. Difference from traditional management
Total quality Management is a system that eliminates all flaws in the process of the management plan and therefore is management by exception .TQM is achieved in detecting the flaws in the system, finding solutions to correct the plan and introduce it in the next cycle so that the flaw is eliminated .It is continuous process till TQM is achieved.  Traditional management plans objectives and applies the resources to achieve the objectives of the plan which normally have flaws. It is a rigid system with no scope for flexibility and adjustments.

In the traditional management model, decisions are centralized or made from the top down. This means a manager makes the decisions, and the lower levels...
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