appearance of the equipment and premises. 6- Communication: To communicate easily with the customer. 7- Responsiveness: willingness to help the customer. 8- Courtesy: Politeness & kindness of the supplier. The Cornerstones of TQM: 5-cornerstones‚ including a committed leadership: 1- Focus on Customers: Quality has to be valued by the customers‚ so it is important to find what the customers (External & Internal) need and to systematically try to fulfill these needs
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presentation Introduction Three Quality Gurus Commonality of Themes of Quality Gurus DIFINITION OF QUALITY Five Approaches of Defining Quality System Approach for TQM Triangle of wisdom TQO HRM Customer Satisfaction Indicators for Customer Satisfaction Cost of Quality Benefits of TQM Conclusion INTRODUCTION TO TQM What is TQM? TQM is the integration of all functions and processes within an organization in order to achieve continuous improvement of the quality of goods and services. The
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is Infant mortality period? 7. What is an Affinity diagram? 8. Define Life cycle cost. 9. Define Empowerment. 10. What is Statistical thinking? PART B — (5 × 16 = 80 Marks) 11. (a) Explain in detail the obstacles to be faced in implementing TQM in an organization. Or (b) Bring out the dimensions of product and service quality. Also explain why the service quality is more difficult to define than product quality. 12. (a) Compare and contrast Deming’s‚ Juran’s‚ and Crosby’s perspectives
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2005IBA Notes for Exam Strategic Management The process of determining an organisations basic mission and long term objectives and implementing a plan of action for attainting these goals. Economic imperative A world wide strategy based on cost leadership differentiation and segmentation Political Imperative Strategic formulation and implementation utilising strategies that are country responsive and designed to protect local market niches Quality imperative Strategic formulation
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| Title of Project | “ IExam : Online Examination System “ | Description of your artifact | Examinations can be a long and tiring work not just for the students but also for the academic staff involved. Printing of papers‚ conducting exams‚ evaluating the answer sheets‚ grading them and publishing results can take up lots of time which can be saved by providing for a smart online version of examination system. * Aim The aim of this thesis or project can be described as to design‚
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Chapter 1- PRE MID Study Questions : 1) What are the challenges of working in the new economy 2) What are the organizations like in the new workplace? 3) Who are the managers and what do they do? 4) What is the management pricess? 5) How do you learn the essential managerial skills and competencies? Overview of the 21st century workplace -Organizations must adapt to rapidly changing society -Economy is global and driven by innovation and technology -High performing companies
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TQM TOTAL QUALITY MANAGEMENT Total quality management is a management approach centred on quality‚ based on the participation of an organisation’s people and aiming at long term success. This is achieved through customer satisfaction and benefits all members of the organisation and society. A SHORT PAST OF TQM • 1920s: Businesses clearly separated the processes of planning and carrying out the plan‚ the hawthorne experiments in the late 1920s showed how worker productivity could be impacted by
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3 Reasons Managers important: 1) Orgs need their mgrl skills in uncertain‚ complex‚ chaotic times. 2) critical to getting things done. 3) Contribute to EE productivity and loyalty. The way EE are managed can affect financial perf. MGRL skills impt in creating org value. Managers coordinate+oversee work of people so goal can be acc. Nonmanagerial work dir. On task + have no1 reporting to them. Traditionally Structured Organizations- mgrs can be first-line(at lowest level of mgt manages work of nonmangerial
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Biyani’s Think Tank Concept based notes Business Laws (MBA) Lecturer Deptt. of Commerce & Management Biyani Girls College‚ Jaipur For more details: - http://www.gurukpo.com 2 Published by : Think Tanks Biyani Group of Colleges Concept & Copyright : ©Biyani Shikshan Samiti Sector-3‚ Vidhyadhar Nagar‚ Jaipur-302 023 (Rajasthan) Ph : 0141-2338371‚ 2338591-95 • Fax : 0141-2338007 E-mail : acad@biyanicolleges.org Website :www.gurukpo.com; www.biyanicolleges.org First Edition
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BBUS1006 Session 12 08 August 2014 Exercise 1 - MCQs: Imperfect Competition and Monopolistic Competition (11.2 and 11.3) 1) Which of the following products is best considered a differentiated product? A) wheat B) steel C) soap D) petrol 2) A characteristic common to most imperfectly competitive markets is A) inelastic market demand curves. B) a homogeneous product. C) non-price competition among firms. D) common pricing among firms. 3) In an imperfectly competitive market‚ changes
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