public health services to all Filipinos through the provision of quality health care and the regulation of providers of health goods and services. DOH has three major roles in the health sector: (1) leadership in health‚ (2) enabler and capacity builder‚ and (3) administrator or specific services. The DOH’s vision is to be the leader of health for all in the Philippines‚ and its mission is to guarantee equitable‚ sustainable and quality health for all Filipinos‚ especially the poor‚ and to lead the
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Longxi Machinery Works – Quality Improvement Issues Mr. Shi‚ Manager of the Quality Management Department at Longxi Machinery Works (Longxi) received a report regarding quality concerns with the production of a critical part used in the engine called duo-gear shaft (DGS). This was not the first time that quality concerns about this part had come to Shi’s attention. The immediate task is to lower the defect rate of the production of DGS to a satisfactory level. The basic issue lies on the motivation
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product quality‚ reliability‚ creativity‚ innovative‚ competitive price and excellent customer service is vital in order for the organization to be able to compete with worldwide competitors. These are the main contribution factors which will ensure Total Customer Satisfaction achievement. Customer satisfaction is the key factor determine how successful the organization will be in customer relationship‚ therefore it is very important. Total Quality Management (TQM) is a management approach
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Introduction Competition is getting harder and becoming global. Companies now have to be more responsive‚ offer a better product and keep improving. Total quality management (TQM) increases customer satisfaction by boosting quality. It does this by motivating the workforce and improving the way the company operates. In an increasingly competitive market‚ firms with a continuous improvement culture and external focus are more likely to survive and prosper. TQM is considered an important catalyst
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coffee day Structure • Service time • Project methodology • Analysis • Observation and recommendation What do we sell? • Experience • Physical product • Ambience • Service Quality of service depends on following aspects: • Quality of customer and staff interaction • Quality of complaint handling • Optimum service time Optimum service time What is it? For this project‚ we have taken it as the time interval between taking the order to the service of order
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ASSESSMENT ON FACTORS HINDERING QUALITY ATTAINMENT IN LOCAL PURCHASING A CASE STUDY OF TANESCO APRIL‚ 2010 ASSESSMENT ON FACTORS HINDERING QUALITY ATTAINMENT IN LOCAL PURCHASING A CASE STUDY OF TANESCO By MARY F MLAY CR NO 027253 Research report Submitted in Partial /Fulfillment of the Requirements for the Award of Certified Procurement and supplies Professional (CPSP) of the Procurement
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visits per year‚ is urged to find a new business model to resist cost pressure In other words‚ how MGH could lower its costs while enhancing the quality of care provided? Financially speaking‚ evidence shows that MGH’s cost structure is so important that it hampers dramatically its profit margin. Considering Exhibit 1‚ the ratio of after adjustments on Total Operating Revenues does not even go beyond 2%. In fact‚ even if the whole industry faces huge cost pressures‚ it seems that MGH is underperforming
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BAB003 7/10/00 Quality at Gillette Argentina Jorge Micozzi‚ President for Latin America of The Gillette Company‚ looked up from the report on Argentina’s Total Quality Management (TQM) program that was going to be delivered to the corporation’s quality council in early 1999. “As you can see from these business measures‚” he told the casewriter‚ “our TQM program has been very successful. This has been my most important program and Victor Walker‚ program manager‚ was the key to its implementation
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Continuous improvement is a process of the seeking of small improvements in processes and products‚ with the objective of increasing quality and reducing waste. Continuous improvement is one of the tools that underpin the philosophies of total quality management and lean production. Through constant study and revision of processes‚ a better product can result at reduced cost. Kaizen (the translation of kai (“change”) zen (“good”) is “improvement” or “change for the better”) has become a foundation
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after the acquisition of the Cementos Portland Monterrey; the company was renamed Cementos Mexicanos – CEMEX. The company grew very fast in Mexico and soon became the first cement producer in the country but it was during the 90’s that the top management came to the decision that the future of the company will go thru the expansion in the international markets. One of the most important step was the acquisition of the Spain’s two largest cement companies‚ Valenciana and Sanson. Since then the
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